Latest from Vala Afshar
To win in this economy, businesses must differentiate on service quality
A world renowned customer service and support expert shares his views on the latest State of Service 2022 research, highlighting the importance of speed, personalization and intelligent engagements as the most important business currencies in a more decentralized, hyperconnected, and digital-first knowledge sharing economy.
Healthcare providers are digitally transforming to improve quality of care
Healthcare executives share that improving the quality of care is driving significant investments in healthcare. The investments are in people skills development/career development and enabling digital technologies that can accelerate workflows and positive outcomes.