Latest from Vala Afshar
Should you send your kids back to school? A physician's guide
Dr. Geeta Nayyar, M.D. is a nationally recognized leader in healthcare information technology. Dr. Nayyar believes there are three factors for parents to consider when deciding whether school is safe for their children during the COVID-19 pandemic.
Chief growth officer: How to manage digital transformation, disruption, and growth
Just as scientists learn from the natural world, we can take inspiration from studying how organisms thrive despite the continuously changing environment they operate in. Ismail Amla, Chief Growth Officer at Capita. explores the concept of 'flow' and the potential application to the business world as companies tackle the myriad of existential challenges facing them.
Finding flow: Transforming experiences, offerings and business models
When business leaders are overly controlling and protective of their resources, they risk endangering the life of their companies. Changing our management paradigm from accumulation and control to movement and sharing can reverse that trend.
10 customer experience lessons from a CRM pioneer and trailblazer
Eighty-four percent of customers say the experience a company provides is as important as its products and services. Michael Maoz, a senior vice president of Innovation Strategy at Salesforce, has been researching the science and art of delivering world-class customer experience for decades. He shares his insights on how companies can develop a differentiation strategy based on customer experience.