Latest from Vala Afshar
E-commerce innovation in 2021 will look like what was projected for 2025
In 2020, adoption of digital commerce has accelerated by multiple years in only a few months. Social commerce, evolution of omni-channel commerce, instore transformation, and headless services are e-commerce trends that will shape the 2021 innovation roadmap.
AI-powered virtual assistants and the future of work
This year marks an inflection point where digital natives move beyond the omnichannel experience and now are expected to be serviced by a growing number of digital concierges -- virtual assistants that provide a new level of personalization in an all-digital world.