ACT! 6.0 doesn't look much different from ACT! 2000, but underneath you'll find lots of new customer relationship management (CRM) features. Its increased Outlook integration and Outlook-like email client eliminate double entries or repetitive cutting and pasting for Outlook users. ACT! 6.0's beefed-up scheduling skills also make tracking tasks simpler than ever. Unfortunately, it still lacks the more sophisticated sales tools and e-commerce connections offered by competitors like GoldMine and Maximizer. But if your contact management tasks have outgrown Outlook and you want to ease into CRM, we recommend ACT! 6.0.