Salesforce.com Customer Relationship Management (CRM) solution screenshots

The Salesforce accounts page that can be used to dig all sorts of useful info from your accounts including which accounts you have been neglecting and which accounts are your start performers.

Salesforce has a very complete set of tools, including ones that will help you run a lot of different kids of sales and marking campaigns; they even have workflow management system which will walk you through the setup and execution process.

One of the most interesting aspects of Salesforce's approach to providing a true hands-off ASP experience is their AppExchange service. AppExchange is where third parties (or even other Salesforce customers) package up tools and utilities and make them available to Salesforce customers. The applications run the gambit from the administrative (such as HR functions and accounting) to 3rd party providers of mass mailing and other direct marketing services. The kicker is that anyone can put programs and services up on the AppExchange -- so if your company comes up with a good module that has applicability outside of your own company put it up on the AppExchange and Salesforce will help you make money off it.

If there's one thing that Salesforce did really, really well, it was deliver a great variety of reports. This is but a small sampling of the out-of-the-box functionality they give you. Of course if a report doesn't quite meet your needs, you can use it as a starting point for an "improved" version that does.