Apple confirms iPhone 5s battery problems, offers to replace faulty handsets

Apple confirms iPhone 5s battery problems, offers to replace faulty handsets

Summary: Apple has said it will replace devices where the battery is draining too quickly or taking a while to charge up.

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TOPICS: iPhone, Apple, Mobility
19

Apple has acknowledged that a number of iPhone 5s devices are suffering from battery problems.

"We recently discovered a manufacturing issue affecting a very limited number of iPhone 5s devices that could cause the battery to take longer to charge or result in reduced battery life," an Apple spokeswoman told the New York Times.

Any users seeing malfunctioning batteries will be offered new devices. "We are reaching out to customers with affected phones and will provide them with a replacement phone," the spokeswoman said.

According to the paper several thousand units, out of the millions of 5s handsets sold so far, are thought to be affected. Apple said it sold nine million of its newly-launched 5s and 5c devices in the three days following launch, but did not detail how many of each device were bought.

ZDNet has asked Apple for comment and will update the story if any is forthcoming.

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Topics: iPhone, Apple, Mobility

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19 comments
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  • soo...

    how many is "thousands of millions" exactly?
    locondcoco
    • Poor writing. What would one expect from ZDNet?

      The point trying to be made is that 5-10 thousand iPhone 5[S] units out of the 10+ million sold are effected.

      I sure hope the battery manufacturer gets stuck with the bill!
      DontUseMicrosoftAtAll
      • its always hardware

        whenever there's a problem with an apple product, they always say it's hardware. then they can pass the blame to someone else and keep their aura of awesomeness intact. I'm not saying they are wrong to do it, but I'd be surprised if they passed the bill to the battery manufacturer.
        Jean-Pierre-
        • Re: I'd be surprised if they passed the bill to the battery manufacturer.

          It seems, you never done business with Apple. Their quality control is very strict and penalties for you not living up to your promises, severe. In return, you get plenty of cash up-front.

          There is no free lunch.
          danbi
          • speaking of quality control

            Please explain the following zdnet article, and if Apple has great quality control, how could an issue with wifi happen. Also sounds like there are other critical issues with IOS 7.... So much for strict quality control.

            http://www.zdnet.com/apple-censors-lawrence-lessig-over-warranty-information-ios7-mess-grows-7000022533/
            schultzycom
          • Well, I guess..

            Harnessing the power of magic is tricky business.
            SteveWojo
          • Quality Control

            A product like the 5C consists of parts from many sources and it can only be as strong as the weakest link, even if the best parts are used. The only QC that has zero defects is one that has 100% checks on each component, each sub-assembly and the final assembly, followed by lengthy run-in and burn-in tests for each unit. In an alternate world in some galaxy far, far away it may exist, but not anywhere outside Korea here on earth.
            RobertTubere
  • Mine might be one

    As it needs to be charges every 36 hours, under typical usage.
    I hate trolls also
  • Errrr....

    Love how they say a limited number are having problems. Apple should go back to the battery manufacturer and give them a nice spanking. :-) I guess the battery manufacturer is giving Apple even the rejects - or never bother testing them.
    Gisabun
    • Errrrr

      MS also tried to say that a limited number of XBox 360 had problems and it turned-out to be more than 30%.

      Reports are that it is thousands of handsets are a small sub-set of the millions sold. If you have proof that this is wrong, then please feel free to share your knowledge with the rest of us.
      1,2,3
      • When the 360 launched

        The failure rate was 60% Now you know why Microsoft "shipped" more, but still has the smaller user base.
        I hate trolls also
    • Well,

      Technically, any number is a "limited number". If they sold 9 million, that is a limited number... just a very high limit!
      benched42
  • Battery

    Oh please, how about addressing the full issue on how the new iOS 7 drains the batteries on all of the iPhones!! Don't just fix the problem for those who buy the pricey phone......how about the 5C, 5, 4S and 4 that are all having problems since the upgrade???!!!! You need a charger with you at all times even in the car to get any long term use from them. Millions of us are not satisfied either!!
    frhynhart
  • De ja vu?

    I'm I thinking correctly that battery issues seems to be a recurring problem with the last few versions of the iPhone? A small issue affecting a small number (relatively speaking) of devices but it seems to be a trend lately.
    Gussy2000
  • Zdnet fix your comment system.

    Just a small thing ZDnet but the ability to edit a comment after the fact might be a nice idea. Just saying.
    Gussy2000
  • Apple with a bite out of it

    That's why the Apple logo is apt. As with all such products, they ain't perfect.
    higgsbosun1
  • i phone 5s

    So when is this going to happen? How will we know where to take our phones.
    oldcrow2000
    • a wild guess...

      take your phone where you bought it from????
      Charles_B
  • NO HELP FROM APPLE

    "We are reaching out to customers with affected phones and will provide them with a replacement phone," - I have this problem with my new iPhone 5s, and so far no one reached out, instead apple technicians keep telling me that my phone is fine.
    Shahlo Samandarova