70% of large retailers are expanding online customer service

70% of retailers with more than $5 bln in annual revenue are actively expanding their points of online customer service, through such means as in-store kiosks and hand-held devices, Aberdeen Group says.

70% of retailers with more than $5 bln in annual revenue are actively expanding their points of online customer service, through such means as in-store kiosks and hand-held devices, Aberdeen Group says.

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