A Look at MPS Industry Leaders

The future of MPS is exciting but at the same time a little scary. The affects that MPS has on the overall print and copy hardware as well as its associated supplies has long term damaging effects of these markets. However at the same time we see growth in the solutions and services side of MPS that bring unprecedented value to customer engagements. InfoTrends will continue to educate both the channels and consumers to move from a cost story to value story as MPS continues to mature.

I've really been enjoying a series over at the website MPS Connect called the Get 2 Know Series. Bob Meyer pens the articles in which MPS industry executives are interviewed in a Q&A fashion.

Here are some examples of recent interviews and the final question from each. Doc encourages you to check them out.

Randy Dazo, Director for Solutions and Services for the Office Group at InfoTrends.

Q.        What are your thoughts for the future of MPS?

A.         The future of MPS is exciting but at the same time a little scary.  The affects that MPS has on the overall print and copy hardware as well as its associated supplies has long term damaging effects of these markets.  However at the same time we see growth in the solutions and services side of MPS that bring unprecedented value to customer engagements.  InfoTrends will continue to educate both the channels and consumers to move from a cost story to value story as MPS continues to mature.

Mark Boelhouwer, Vice President Strategic Marketing for Ricoh U.S.

Q.        What are your thoughts for the future of MPS? A.         I believe the MPS market will continue to grow, based upon customer's needs, their requirements and recognition of the value of effective use of documents and information in running their companies more efficiently and effectively. A strong growth therefore 'beyond the print', capturing essential business process needs….combining the 'Fun and Function' of the mobile end-users in the office environment. The bottom line is, a very interesting road ahead.

Mike Zimmer, President Xerox U.S. Global Document Outsourcing.

Q.  What are your thoughts for the future of MPS? A.  I view MPS as the broad category for the offer and within MPS there are many variants.  Our experience has clearly shown that considering MPS as a standard offer is a challenge and could be considered a mistake.  Even as the company who introduced the concept to the market, we have refrained from offering a formal definition of MPS because we are well aware that the definition of MPS differs from client-to-client and must align with their business objectives.  It's our job to help them define MPS/EPS for their enterprise and drive to the desired outcomes.  This is also the purpose for our market continuum which contains offers suitable for a business of any size.  MPS will continue to grow exponentially, and will be highly substitutional for the former printer and copier fleet approach that existed for decades.  As Gartner outlined in their MPS Magic Quadrant in 2010, we see two dynamics emerging: one is the client who is implementing a strategy for their business – and therefore is focused on business outcomes and a strategy to attain them; the second is an emerging population of organizations who are looking to buy MPS.  The latter is a risky strategy because it is more or less a reformatting of a fleet-based approach (or as Gartner refers to it – simulated MPS) and may not achieve any tangible business results for an organization.  We see continued advancement in the movement to digital as the next generation of MPS/EPS – for clients who leverage MPS/EPS to get their document infrastructure under control and then move to the next level to automate and digitize specific workflows that will add even greater value.  We see accelerated expansion of the MPS concepts that have served the office environment so well for the past decade into the centralized print space and the incorporation of the teleworker population as well.  This will enable forward thinking organizations to leverage the fundamental benefits of MPS throughout their full document enterprise (e.g. Enterprise Print Services).  We anticipate and will participate in advancements in document governance practices – enabled by innovative tools, and improved document / content security and compliance strategies.

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