Saw some great ITIL (IT Infrastructure Library) quotes recently gathered from our readers in a presentation the senior management team was about to deliver to a client. The best practice framework for treating IT like a business can be approached in piecemeal and not all components need to be adopted, so progress can vary greatly. But the following mindset is a great one to consider if you are on the fence about if it is going to be worth the effort:
"I work in an organization of 100,000+ employees and we are midway through a Global project to embed ITIL processes in our IT functions. Any implementation on this scale is going to have some problems, but already the benefits are becoming clear... Alot of the areas ITIL covers are areas your organization will have to deal with anyway (or should be dealing with!), so it's not as if you can avoid all the issues ITIL can help you with."
Adoption of ITIL is growing especially among large companies. According to a recent survey by Forrester Research Inc., 12% of $1 billion companies had adopted some portion of ITIL as of 12 months ago, and one-third said they were getting started on ITIL or were considering using it.
Since white papers are a key online resource for IT professionals, we know our IT directory has been and will continue to be a destination for many looking for information. And if you ever read this blog before you know that we have a proprietary tool called BT Trax that gives us insight into how our resources are consumed. Below is a chart showing the ballooning ITIL consumption trend since we started collecting data over two years ago.
Directory downloads for ITIL resources in full swing
Here is a list of the most-read ITIL titles from some of the most active vendors this year:
- Computer Associates: ITIL Best Practices Study Results -- How Do You Rate?
- Mercury Interactive: ITIL Best Practices for IT and Business Alignment
- Pink Elephant: ITIL Certification