Apple tackles PB G4 DVD glitch

Authorized Apple repair dealers have confirmed problem with the eject mechanism in the DVD drives of Apple Computer Inc.'s new PowerBook G4 laptops is a misalignment issue, but it isn't one local dealers can fix on site. Instead, the problem requires the PowerBook be returned to an AppleCare Repair Center, and owners will go without a laptop until its return.

"Apple is fully aware of the problem and is accepting units for repair," one east coast dealer told MacCentral. "Unfortunately, while Apple will let us take in G4 PowerBooks for repair as an Apple Authorized Service Provider (AASP), we are not authorized for repairs other than the keyboard, battery and other software issues."

The dealer said Apple is estimating the time it will take to ship out, repair the problem and return the laptop at five to seven days, contrary to other published reports. The repair is covered under the product's one-year warranty. Full story. -- Brad Gibson, MacCentral