Apple's Map apology: Humble, plugs other services, good enough

Summary:Apple CEO Tim Cook's apology over iOS 6 Maps covered all the bases: It was humble enough to recommend other services and probably won the company some goodwill. No word on when iOS 6 will be up to snuff though.

Apple CEO Tim Cook delivered an apology over the iOS Maps quality and took things a bit farther by plugging other apps from Bing, MapQuest, Waze and Web services from Google and Nokia.

That's a fair dose of humility for Cook and Apple that will probably win it some goodwill against disgruntled customers, who incidentally are still buying iPhone 5s at a rapid clip.

applemaps

Cook said Apple was "extremely sorry" for customers' iOS 6 Maps frustration. He noted that Apple had to create Maps from the ground up, but never addressed why. We all know the why anyway: Apple and Google compete and were trying to get an advantage.

The most compelling part of Cook's letter is this:

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Cook is basically acknowledging that its iOS Maps aren't in the big leagues. That may change, but for Apple to plug Nokia and Google the message of map frustration must have really hit home. Recommending other map programs had to hurt for Apple.

Is it time for a "classic" iOS Maps with Google data?

What's the aftermath here? Not much. Cook's apology was humble and frankly good enough to allay customers. The sales impact is likely to be nil.

In a research note Friday, Gene Munster, an analyst at Piper Jaffray, said:

We believe there are three points to consider around the iPhone 5 for December. First, we do not currently expect supply issues that would limit our 49 million estimate for the quarter. We continue to believe that by December, supply and demand for the phone should be close to equilibrium. Second, if supply issues do constrain December, we do not believe consumers will "give up" on the iPhone in favor of another phone. Third, consumer sentiment on the iPhone remains high despite reported issues with Apple Maps, which we believe suggests that the Maps product is not causing a user backlash.

The big question here is when will iOS 6 Maps be up to par. It's quite likely that an improved Maps won't be pushed until iOS 7. Apple has a year to make good on its apology and promise to do better.

Topics: Mobility, Apple, iOS, iPhone, Smartphones

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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