Avaya Quick Edition 3.1 adds some useful call management functions

I ordinarily don't micro-cover VoIP management software solution incremental upgrades, but I am going to make an exception for the newly released Avaya Quick Edition 3.1.

avayalogo1.jpg
I ordinarily don't micro-cover VoIP management software solution incremental upgrades, but I am going to make an exception for the newly released Avaya Quick Edition 3.1.

That's the small-to-mid-size enterprise user VoIP administration hardware and software solution from - you guessed it- Avaya.

So what's new in 3.1?

First, the software:

Presence and status monitoring. An icon next to an employee's name on the phone's screen shows whether the employee is busy, on the phone or away from the office.

One-touch, alternate auto attendant greetings. Users can press a key to change a customized greeting when there's a special promotion, they are out of the office or the business is closed for the evening. Avaya is positioning this capability as one that can enhance customer service.

Call detail recording. Avaya says that enterprise users now can log calls and search and report by type of call (incoming or outgoing) or type of voice mail activity. This capability allows for a simplified way to track employee phone usage and bill back for time spent on the phone on behalf of clients. Programmable softkeys. Avaya positions this as call-handling speedup function, via U single-button access to common functions, such as paging, do not disturb or call forwarding.

Avaya Quick Edition 3.1 also adds hardware, including an analog telephone adapter, obviating the need for separate analog lines to service faxes or calls from cordless phones. For European users, there's also a new G20 Basic Rate Interface (BRI) ISDN gateway, which enables Avaya European customers to use Quick Edition with their trunk connections.

Newsletters

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
See All
See All