Best and worst tech support/customer services experiences

Summary:I just took a quick peek at my inbox today and noticed that I've received a good bounty of tech support and customer services stories again this year.

I just took a quick peek at my inbox today and noticed that I've received a good bounty of tech support and customer services stories again this year.  There's something about the Holiday season that gets people talking to tech support and customer services representatives in a way that people don't at any other time of year, and plenty of people seem to want to share their experiences - both good and bad (although bad experiences seem to outweigh the goods ones about 10 to 1).

So, with that in mind I'm posting this open mike session post to allow readers a chance to tell others about their tech support/customer services experiences - they don't have to be from the Holiday period, but if you can give us an idea of the time-frame of your experience).  Also, don't feel that you just have to post gripes, you can post about good experiences that you've had too. 

Me, I tend to give tech support a wide berth over the Holiday period - I generally receive quite good support from most companies, but at his time of year I'd rather watch a perpetual loop of The "Star Wars" Holiday Special that take my chances with tech support.  Anything that's busted at this time of year stays busted until the new year!

Experiences good and bad, we want to hear them!

Shoot!

Topics: Software, Enterprise Software

About

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.Adrian has authored/co-authored technic... Full Bio

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