Clarification over iPhone 4 screen breakage data

Summary:So, the iPhone 4 suffers 82% more screen damage compared to the iPhone 3GS. But there's more to that data than initially meets the eye.

So, the iPhone 4 suffers 82% more screen damage compared to the iPhone 3GS. But there's more to that data than initially meets the eye.

I was bothered by this wording in the report:

Of these iPhone 4 accidents, the vast majority involved a damaged screen. When we evaluated damaged screen reports, we found the iPhone 4 had 82% more broken screens than the iPhone 3gs reported in the first 4 months.

Does "screens" refer just to the front surface, or the glass on both the front and back of the iPhone 4? So I approached SquareTrade for clarification and here's what I got back:

For the report "screens" refers to the glass on both the front and back of the device.

 So, while the iPhone 4 has twice as much glass, breakages over the first 4 months is less than double compared to the iPhone 3GS. That's a good thing, and shows that the new GorillaGlass that Apple is using is more robust. This is a WIN for Apple.

But ... problem is, Apple has created a device with twice the vulnerable surface (and my guess the back is more vulnerable as people are less likely to put the phone down on the screen). This is a FAIL.

Swings and roundabouts ...

Topics: iPhone, Hardware, Mobility, Smartphones

About

Adrian Kingsley-Hughes is an internationally published technology author who has devoted over a decade to helping users get the most from technology -- whether that be by learning to program, building a PC from a pile of parts, or helping them get the most from their new MP3 player or digital camera.Adrian has authored/co-authored technic... Full Bio

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