Day 10 of the old coffee-in-the-keyboard trick

Summary:This is the final episode in Dan's adventure in Dell-land. I'm sure you're tired of hearing about this anyway.

This is the final episode in Dan's adventure in Dell-land. I'm sure you're tired of hearing about this anyway.

An industrial sorcerer from Qualxserv, one of Dell's service contractors, appeared in my office this morning to install the correct processor (2.16 GHz Core 2 Centrino) in my laptop. While he was performing incantations, I left the room. I hate going around all day with the smell of sulfur in my hair and clothes.

While the sounds of of heavy duty magic were heard in the other room, I saw the DHL truck arrive. The driver brought the replacement battery up to the door, said hello and left.

Neither of them, by the way were wearing Keystone Cops uniforms.

Over the last day or so, I've had several conversations with representatives of Dell's media relations group. They took down all of the details of my experiences during our discussion. I hope that this will help some other poor unfortunate.

I really appreciate the following:

  • All of the wonderful suggestions readers have offered
  • Stories of similar experiences offered by other readers
  • The good-natured poking from those who are sure that I'm an idiot for:

  1. Choosing a Dell Laptop in the first place
  2. Running Windows on that machine rather than using either MacOS or Linux (I'm not sure why this was important. I think most laptops would get indigestion when fed a meal of coffee)
  3. Not enjoying the process of field stripping my laptop and getting my arms, up to the elbows, in the guts of my machine.

All right. I'll admit it. I'm an idiot. At least I enjoy my day!

Topics: Laptops


Daniel Kusnetzky, a reformed software engineer and product manager, founded Kusnetzky Group LLC in 2006. He is responsible for research, publications, and operations. Mr. Kusnetzky has been involved with information technology since the late 1970s. Mr. Kusnetzky has been responsible for research operations at the 451 Group; corporate and... Full Bio

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