FailSafe’s Service Level Agreements (SLAs) are closely aligned to the technology solution and services that are being provided to a specific customer. Essentially these service levels cover the layers of technology infrastructure that they provide, i.e. data center facilities, network connectivity, server CPU cycles, storage etc.
In FailSafe's business, the essence of the SLAs are based on "uptime", i.e. the ability to ensure service availability on a 24x7 basis as specified in the client's contract with them. The resilience and security of their data centers are gauged to the levels of redundancy built into these centers. Each level of their performance is measured and reflected in their SLAs through a spectrum of 99.9 to 100% uptime.
Prices for these services vary according to the hosting plans, anywhere from S$200 to S$400 (US$111 - $222) for virtual server hosting and custom hosting where the customer determines the server configuration. Such customization would require a pricing model that is also tailored to the specific solutions delivered.
FailSafe regard themselves as a new breed of technology life-cycle service providers. They provide enterprise-wide solutions, leveraging on economies of scale, the latest outsourcing and hosting technology and a shared resource model, offering customers secure, scalable and continuously available resources on tap - a utility model. Effectively, users pay for what they use, when they use and the way they use it.
Each of the services offered usually do not operate on a stand-alone basis but can be customized and selected by clients according to their specific fulfillment requirement. In most instances, FailSafe’s managed services are packaged as part of a total solution to clients. Price is also usually determined by the usage of each of these rather than a fixed price.
FailSafe Corporation (Singapore) Pte Ltd is a 50-50 joint venture between Singapore Telecoms & FailSafe Holdings. They consider themselves a “technology utility company” that provides customers technology services when they need it and charge depending on the amount used. Some of their business and strategic partners include Cisco Systems, EMC, Sun Microsystems, S & I Business Applications and Sungard Inc.
With a large, purpose built, 425,000 sq ft data center facilities designed for resilience and scalability, their outsourcing and hosting services include managed services such as co-location, load balancing, web hosting, application hosting, network management, managed storage, tape vaulting and business continuity, which work on the principle of continuous and high availability.
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