Gartner publishes Christensen interview on disruptive innovation

If you are not familiar with Dr. Clayton Christensen, the distinguished Harvard Business School professor, you should be. He has written several books on management issues related to technological and business model innovation, and is the leading expert in the field. In a recently published interview, he explores the elements and pitfalls in creating successful innovations with Gartner Fellow Howard Dresner. Christenson starts off by explaining the concepts of disruptive innovation and sustaining innovation, and then provides examples of disruptive technologies such as Internet telephony:

Internet telephony