Hosted CRM, SaaS tectonic plate shifting

Summary:In this latest episode of the Dan & David Show, I go solo as David is out with a bad but recovering back.  In this shortened edition I give my take on the busy week in hosted CRM land.

In this latest episode of the Dan & David Show, I go solo as David is out with a bad but recovering back.  In this shortened edition I give my take on the busy week in hosted CRM land. Salesforce.com customers were subjected to what the company called a "minor" outage, but it wasn't deemed minor by all who experienced it. Nor was salesforce.com willing to provide specific details of the outage. Stonewalling courtesy of Marc Benioff and company. Also this week, shareholders approved the Oracle/ Siebel merging, paving the way for Larry Ellison to get more serious about CRM. The Siebel product will be the foundation of Oracle's Fusion CRM, which will roll out over the next two years. Yesterday, SAP joined the hosted CRM dance with its hybrid "isolated tenancy," which will most likely be isolated to SAP's existing customer base, which is a good sized market by itself. The podcast can be delivered directly to your desktop or MP3 player if you're subscribed to our podcasts (See ZDNet’s podcasts: How to tune in). For more the topics covered during the show, search our blog

Topics: Enterprise Software

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.