HP TouchPad: HP and Best Buy to refund price differences for early buyers

Summary:HP and Best Buy have indicated that HP TouchPad owners can now have the difference between what was paid to purchase the tablet and the current fire-sale bin pricing.

In the HP TouchPad mess that was created when the company killed the tablet last week, early adopters were left in the cold. There weren't many of us if HP is to be believed, and the group was understandably upset when HP dropped the TouchPad pricing into the fire-sale bin. Those of you who did buy the TouchPad at full price or one of the reduced prices over the product's short life can rest easier. HP reportedly leaned on retailers to refund any differences in price that customers paid and the $99 clearance sale price currently offered.

HP was first to step up and offer a price match to any TouchPad customer who bought from the company's online store. Next Best Buy has stepped up and indicated through its community forum that price matching will be offered. Best Buy employees told me yesterday they were sending angry buyers away without honoring price matching, but that is supposed to change today. The retailer was already offering full refunds to TouchPad owners inside a 60 day purchase window, meaning all of them, but those wanting to keep the TouchPad with price matching refunds were turned away.

Note that the Best Buy information also indicates it will now sell TouchPads for the clearance sale prices of $99 and $149 for the 16GB and 32GB models respectively. The company was refusing to sell them as late as yesterday for the HP mandated prices.

Topics: Hewlett-Packard


James Kendrick has been using mobile devices since they weighed 30 pounds, and has been sharing his insights on mobile technology for almost that long. Prior to joining ZDNet, James was the Founding Editor of jkOnTheRun, a CNET Top 100 Tech Blog that was acquired by GigaOM in 2008 and is now part of that prestigious tech network. James' w... Full Bio

zdnet_core.socialButton.googleLabel Contact Disclosure

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.