IBM called in to deal with Netbank issues

IBM was brought in by Commonwealth Bank of Australia last week during its Netbank problems to rectify a software issue.

IBM was brought in by Commonwealth Bank of Australia last week during its Netbank problems to rectify a software issue.

The new NetBank

(Credit: Commonwealth Bank)

IBM was on the scene throughout the week to deal with an issue customers were having with the bank's online portal Netbank where they couldn't view their transaction histories in the way they normally did, according to a spopkesperson for the bank.

Instead of just being able to see past transactions easily by clicking on accounts via the home page, customers needed to do a date search to see the information. The problem, which was software related, was rectified on Sunday, the spokesperson said.

The spokesperson wouldn't comment further on what this meant to its relationship with the supplier or if any other companies were involved. "We're not going to discuss our relationships with our suppliers," the spokesperson said.

The software glitch had come as the bank was battling with other problems. Unusually large volumes of people attempted to log on and carry out transactions for the end of the financial year.

The volume of traffic, a higher than normal proportion of which was suspicious and needed to be quarantined, had forced the bank to take Netbank offline three times on Monday to deal with the issue.

Netbank recently received a facelift as the bank rolled out a new look portal.

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