IBM unveils Tax Collections Optimizer as analytics meets taxman

Summary:IBM will roll out an analytics tool it calls the Tax Collections Optimizer to help government collect delinquent debtors.

IBM on Monday will roll out an analytics tool it calls the Tax Collections Optimizer to help governments collect delinquent debtors.

While your wallet may not be happy about Big Blue helping states become more efficient tax collectors government officials may be all over this offering. IBM notes that the average state has billions of dollars in delinquent taxes.

IBM's Tax Collection Optimizer, available via the company's analytics consulting unit, was cooked up by Big Blue's research and global business service teams. The software uses analytics and models collection action plans for each individual case. The plan weighs things like case load, personnel available and the likely effectiveness of the collection effort. For instance, IBM's software will tell a collections agent the best time to call a deadbeat or schedule a personal visit.

New York State has added IBM's collections optimizer to its arsenal. The haul is expected to be an additional $100 million over three years. IBM has worked with the state of New York since 1999 to make tax collections more efficient and has developed software to identify and analyze sketchy refund claims since 2004.

Topics: Government : US, Banking, Government, IBM


Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

zdnet_core.socialButton.googleLabel Contact Disclosure

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.