If your Kindle Fire is having issues, follow these instructions

Summary:A hard reset should do the trick, if you're having any issues with your Kindle Fire. Read more to see how to perform one.

There have been many reports of Kindle Fire devices randomly freezing up, or no longer turning on. I'm happy to say that I haven't experienced this, and have owned a couple of Kindle Fires since November 17th. That said, I received a number of e-mails from people with the issue, and even one from David Ruiz urging me to write about it, if only to get Amazon to take notice of the issue.

So, if you're having a problem with your Kindle Fire (frozen screen, battery issues, trouble downloading content to your Kindle Fire), Amazon recommends that you perform a hard reset.

Before performing the hard reset, make sure to charge your Kindle Fire for approximately 30 minutes. Then try this:

Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.

Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.

If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.

If you still can't get your device to work, you can contact Amazon at either amazon.com/contact-us or by phone at the numbers below:

U.S. and Canada: 1-866-216-1072 Kindle Support: 1-866-321-8851 International: 1-206-266-2992

Are you having issues with your Kindle Fire? If so, comment below.

Update: It looks like our own David Gewirtz reported something similar last week. Amazon, please respond before others unwrap their new Kindle Fires and experience the same "is my Kindle dead?" feeling.

Topics: Hardware, Mobility

About

With more than fifteen years of mobile, Internet and wireless experience, Joel specializes in taking existing brands, technologies and services into the mobile and wireless space. Joel is currently the Vice President of Strategy Integration for Mobiquity, an enterprise-class mobile solutions provider. Prior to Mobiquity, Evans was Managin... Full Bio

zdnet_core.socialButton.googleLabel Contact Disclosure

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.