Is your Droid Incredible low on disk space?

Summary:Ack! I've been hit with the Low-on-space bug! And HTC doesn't have a clue what it is.

Of course not. It has 8GB of internal storage and you're geeky enough to have a Droid, so you certainly aren't out of internal storage. If you're like me, though, you're still receiving an error message telling you that you are "Low on space: Phone storage space is getting low."  Here's the problem, though: HTC has no idea that this issue exists, let alone that it's essentially bricking Incredibles.

I spent a fair amount of time Googling the issue tonight (surprise) and came to an extensive thread on the Android Central forums regarding the low on space message.  Seems a lot of folks have this same problem: not only does the phone show plenty of space in its 8GB internal partition but also in the areas of the drive devoted to so-called "phone memory."  According to HTC tech support (more on them later), this warning message is supposed to appear when you have less than 10MB available of the roughly 750MB devoted to phone memory. I, like most of the other posters on Android Central and HTC's own support forums, have plenty of space (549MB in my case) available and shouldn't be getting any such warnings.  Neither should the people with HTC Heros who have also posted their problem on the HTC forums (t even looks like this problem is popping up on HTC's Windows Mobile phones).

Or so the extraordinarily polite gentlemen at HTC tech support told me when I finally just called.  He thanked me for bringing the problem to their attention, informed me that the only solution he could propose was a hard reset, and suggested that I note the problem on their support feedback page, which had a much wider audience than his tech support database.  If you happen to be having the same low-on-space issue and you'd like to talk to him or one of his tech support friends yourself, he's just a phone call away.

Now I really don't want to do a hard reset, since I've invested some time in getting my Incredible to be precisely the mobile computing companion I want it to be. And from everything I've read tonight, it certainly sounds like this is an issue with HTC's mail and messaging clients.  People who have gone through a reset and abandoned HTC Mail and the HTC SMS client in favor others like K9mail and Handcent SMS haven't had this problem reappear. Others who have just done the reset have had mixed results.

So now, not only are the HTC apps and their Sense UI keeping me from getting Android 2.2 until later this summer, but some users are reporting that the low disk space issue causes their phones to lock up and become unusable until they perform the hard reset, wiping out their applications, data, and setup.  Awesome.  And here I was feeling all superior to my iPhone-carrying friends. Makes me want to root the phone if I have to wipe it anyway.

Anyone else out there having this issue? Get on the horn with HTC and make some noise. We'll see if we can escalate this beyond grumpy posters on hidden forums.

Topics: Storage, Hardware

About

Christopher Dawson grew up in Seattle, back in the days of pre-antitrust Microsoft, coffeeshops owned by something other than Starbucks, and really loud, inarticulate music. He escaped to the right coast in the early 90's and received a degree in Information Systems from Johns Hopkins University. While there, he began a career in health a... Full Bio

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