IT workers bore brunt of offshoring over past decade: analysis

Summary:New study calculates close to 2 million IT jobs will have disappeared from North American and European companies by 2016. However, IT has regenerative capabilities.

Information technology department jobs were the most likely to be sent offshore during the outsourcing waves of the past decade. However, the trend has peaked, and the jobs that are left at home are more likely to stay there.

That’s the word from The Hackett Group, which just released new research that measures the movement of service jobs from North America and Europe to emerging markets over a 15-year period that started in the year 2002. In total, the conclusions are startling: only about 4.5 million of the 8.2 million business services jobs (including IT, along with procurement, HR and finance) located in North America and Europe at the start of 2002 will still exist in 2016.

IT departments in larger companies bore the brunt of the offshoring and overall decline in business service jobs, the report finds. About 1.8 million IT-related jobs will have been lost during the 15-year time period.

However, The report’s authors, Michel Janssen, Erik Dorr and Martijn Geerling, observe that because the IT sector has regenerative capabilities, the net loss of jobs isn't as severe as it could be.

"Cutbacks aside, as companies embed technology into an expanding range of products, new IT jobs in their product development organizations are being created. Finally, the IT industry (hardware, software and telecommunication) itself continues to grow, creating additional demand for IT workers. As a result, the picture of the IT job market is not nearly as bleak as [it seems]. Instead, companies went from 'making' technology to 'buying' it, and from a sourcing model that changed from insourced to outsourced. This trend is irreversible; the rapid adoption of on-demand technology provisioning models such as software-as-a-service (Saas) is only accelerating the pace."

The Hackett Group report examines employment patterns among 4,500 major companies during the 2002-2016 period. The researchers calculate that between 2002 and 2016, 3.7 million of all business service jobs will have been eliminated through a combination of productivity improvements (3.2 million, or 39%) and offshoring (2.1 million/25%), partially offset by 1.6 million jobs (20%) created through economic growth. This represents a net decline of 45% over the 15-year period.

This also means a rapid shrinking of the amount of jobs being offshored. By 2016, the researchers estimate, number of potentially “offshorable” jobs will have been reduced to one million. “The number of business services jobs being offshored is rapidly declining because the majority of these jobs have been moved already,” they note. “In addition, the lack of sufficient economic growth to offset the impact of productivity improvements is also taking a large bite out of the number of offshorable jobs.”

Many new jobs being created through economic growth, they observe, are less transaction-oriented (such as data processing or order-taking) and thus do not lend themselves easily to offshoring. More of the new jobs being generated in the current information-intensive economy require management and analysis skills, which typically need to reside close to core operations.

It’s important to note that the Hackett Group study only takes into account employment patterns among the largest corporations. There is a surge in employment opportunities for both analysis and transaction-oriented jobs among a new breed of technology-enabled, lightweight business that is emerging, built around the Internet, mobile, cloud computing and big data. There may be fewer large companies with large workforces, and many more smaller entities served by only a few employees and networks of contractors.

At the same time, technologies are enabling a range of organizations — from services to manufacturing — to run more streamlined and automated, and thus may not require large offshore labor pools.

Still, The Hackett Group researchers predict that a major shift is now underway in labor markets: “A decade from now, the landscape will look fundamentally different, as demand by Western companies for traditional offshore capacity will have largely dried up.”

Net losses of IT jobs are charted on a year-by-year basis. Note the painful spike seen in 2009, when the most recent recession struck. Note also how the losses begin to trail off into lower levels starting next year:

  • 2002     -152,000
  • 2003     -127,000
  • 2004     -87,000
  • 2005     -105,000
  • 2006     -91,000
  • 2007     -106,000
  • 2008     -204,000
  • 2009     -334,000
  • 2010     -113,000
  • 2011     -99,000
  • 2012     -91,000
  • 2013    -68,000
  • 2014    -65,000
  • 2015    -60,000
  • 2016    -58,000

(Photo: Wikimedia Commons.)

(Portions of this article cross-posted at SmartPlanet Business Brains.)

Topics: Outsourcing, CXO, Enterprise Software, IT Employment

About

Joe McKendrick is an author and independent analyst who tracks the impact of information technology on management and markets. Joe is co-author, along with 16 leading industry leaders and thinkers, of the SOA Manifesto, which outlines the values and guiding principles of service orientation. He speaks frequently on cloud, SOA, data, and... Full Bio

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