Jive resets Producteev passwords after August data breach

It took a month for the company to inform customers by letter.

Software house Jive has reset customers passwords after the company discovered a data breach.

(Image: Jive)

The Palo Alto, California-based company said in a notification letter to the state's attorney general on Friday -- released this week -- that some email addresses and passwords associated with its Producteev task management software had been accessed by an outsider.

The company said that the logins were "held in a file outside our normal encryption procedures."

A Jive spokesperson would not say what those procedures included, or if the file was encrypted at all.

"Based on our research, it appears that only a very small number of Producteev user account credentials were accessed but unfortunately we cannot confirm that these were the only Producteev accounts compromised," said the spokesperson in an email to ZDNet.

The company said the month delay between discovering the breach and notifying its customers was to to take "immediate steps to investigate and remedy the issue."

"As an added safeguard, we recommended that all Producteev users change their passwords," the spokesperson said.

The company added that no other Jive products were impacted by the breach.

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