Remember Jon Swift's problem with Facebook? I just received a personal email from Jon Swift where he shared the following email:
And then very kindly said:
Thanks for all your support. I really appreciate it. Take care, Jon Swift http://jonswift.blogspot.com
Who says a bit of poking is anti-social? Three cheers for Jon and maybe a cheer or two for Facebook customer service after all. That's made my day.
Note to self: Could this be the new 'conflict resolution process' for enterprise CRM?