Managing vendor performance: An IT failures virtual town hall

The business and organizational complexity associated with many IT projects sometimes causes difficulty for customers, system integrators, and technology providers. For the next IT failures virtual town hall, we will discuss practical tips to help you better manage vendor performance and increase project success.

The business and organizational complexity associated with many IT projects sometimes causes difficulty for customers, system integrators, and technology providers.

For the next IT failures virtual town hall, we will discuss practical tips to help you better manage vendor performance and increase project success.

We'll examine issues such as:

  • Why managing vendor performance is a challenge
  • Improving requirements analysis and the business case
  • The role of misaligned expectations in IT failure situations
  • Conducting an effective vendor selection process
  • Avoiding failure by setting clear objectives
  • Tactical interventions to avoid meltdown

I will be joined for this event by Jason Coyne, a UK-based IT failures expert who has served as mentor,

expert witness, and negotiator on some of Britain's largest IT disputes.

Jason recently started a new organization, Evolution Project Consulting, to provide dispute management and resolution services to government and private sector IT projects. Jason's knowledge of IT project and program management issues is deep, broad, and highly practical. Having provided advisory services to more than 500 projects, he is like a walking encyclopedia of UK failures.

Please attend this interactive discussion and participate in an important conversation about vendor performance management.

The event is free, but you must register in advance.

Title: Managing vendor performance: An IT failures virtual town hall

Date and Time: Tuesday, September 1, 2009, 11:00AM -12:00 PM, Eastern Daylight Time. The registration page lists international telephone numbers.

Registration: Click here to register for this online session

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