Microsoft recently removed a document from it's SMB sales and marketing library that detailed ways for sales people and Microsoft partners to dissuade customers from OpenOffice. The document itself is really well done and outlines the best tactics for going up against OpenOffice.
- Question the free argument
- Question the good enough argument
- Show the total value delivered by Microsoft Office
I have tried to use OpenOffice repeatedly, and it's still not up-to-par with MS Office, but it's free, highly usable and continues to get better. Increasingly, Microsoft will have a more difficult time competing against OpenOffice and the commercial StarOffice version of the open source productivity suite. Anyone who develops or sells open source software should take a look at how Microsoft