NAB software glitch delays pay

Thousands of National Australia Bank (NAB) customers are waiting for their pay packets after a software error caused electronic transactions to be delayed today.

AAP

Thousands of National Australia Bank (NAB) customers are waiting for their pay packets after a software error caused electronic transactions to be delayed today.

NAB spokeswoman Luisa Ford said the IT problem had been rectified by staff in Melbourne working since last night and some payments had already been processed successfully.

"It's a slower process than normal," she told AAP.

The bank expected all payments to be processed by the end of today. The error was an anomaly, Ford said. Retail and business customers were both affected by the glitch.

A NAB spokesperson told ZDNet.com.au the bank was still unsure exactly how many customers had been affected the error, but said that it was large enough to warrant alerting customers through the press.

"The most important thing is that customers have timely and relevant information. Our main priority is to let customers know that there is a delay," the spokeswoman said. "No NAB customer will be out of pocket."

NAB has not determined the cause of the glitch, and will be conducting a "post-incident review", according to the spokesperson.



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