News Burst: Trading Standards condemns Internet shopping

Study finds that goods ordered online often arrive late if at all

Shopping online has been condemned as too expensive, too slow and too much hassle in a Trading Standards Institute report released Thursday.

Officers from the Institute carried out a survey of e-commerce sites, and found that 38 per cent of orders were not fulfilled on time and 17 percent never arrived at all.

Bigger Web sites were often the worst offenders, while a quarter of all sites were found to have inadequate security.

The Institute concluded that customers would be better advised to stick to bricks-and-mortar.

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