No free broadband for businesses

Summary:Analysis: Consumers can now choose from a number of 'free' broadband services, but businesses won't be offered similar schemes any time soon, or even see a significant price drop

The last two months have seen the emergence of a number of supposedly "free broadband" offers aimed at UK home users. Carphone Warehouse started the trend in May, closely followed by Orange. Sky threw its hat into the ring last week, while ntl:Telewest will join the fun in September.

But trying to work out what effect, if any, this commoditisation will have on e-business and more specifically, business broadband prices, is not straightforward. The first important point to note is (and this really should go without saying): there is no such thing really as "free" broadband. In the case of Sky, the broadband comes tacked on to digital TV; with Orange, it's a mobile contract. There is always a catch.

After Carphone Warehouse got rapped on the knuckles by the advertising regulator for calling its broadband "free", chief executive Charles Dunstone blogged: "We do remain however the only mass market supplier of Free Broadband available without also subscribing to pay TV or a mobile phone subscription."

Of course, getting Carphone Warehouse's "free broadband" relies on having a fixed line and voice package with the company. As Disruptive Analysis's Dean Bubley puts it: "I'm looking forward to Kelloggs bringing out a free broadband offer saying it's the only one where you don't have to get a mobile phone contract, you just have to buy 98,000 boxes of cornflakes."

"It's marketing," points out Ovum analyst John Delaney. "You can only call it free because you allocate the price of it to another part of the bundle — back in the days of the incumbents we used to call that cross-subsidy."

There is a cautionary tale in this, which can be found in Denmark. There, the mobile operator Telmore (known in this country as easyMobile) had great success in offering extremely cheap call and SMS rates after the national regulator mandated cost-level wholesale rates.

Telmore's pricing was so successful that, according to Delaney, it "brought the perceived value of mobile so far down in Denmark that it hasn't recovered".

Delaney thinks the UK could see a similar outcome: "I think the danger is in the long term, if a lot of players are in the game of making things seem free. People are not stupid — the price of the bundle will start to be eroded, and it's very difficult to bring it back up. This risks eroding the value of the components of the bundle."

Ian Fogg, an analyst with Jupiter Research, agrees: "If you market something as free and the market is price sensitive, you're...

Topics: Networking


David Meyer is a freelance technology journalist. He fell into journalism when he realised his musical career wouldn't be paying many bills. His early journalistic career was spent in general news, working behind the scenes for BBC radio and on-air as a newsreader for independent stations. David's main focus is on communications, of both... Full Bio

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