PeopleSoft - 70% Disappointment in Oracle Services

Summary:Jason Corsello writes about a PeopleSoft User Panel at the recent HR Technology Conference. Generally, the PeopleSoft customers were satisfied, except in one important area: Oracle service and support.

Jason Corsello writes about a PeopleSoft User Panel at the recent HR Technology Conference. Generally, the PeopleSoft customers were satisfied, except in one important area: Oracle service and support.

This was probably the most interesting part of the session.  Each of the panelists stated they were generally happy with their current level of service and support from Oracle.  In fact, most in the room suggested no plans to move to an alternative maintenance provider. Yet, when someone in the audience (a PeopleSoft customer with just over 6,000 employees) queried the room, the results were staggering. Nearly 70% of the roomed raised their hand in disappointed with Oracle’s service. Many, I assume, don’t have the large user population of the panelists and probably have received great support from PeopleSoft in the past. This is something of great concern for many ex-PeopleSoft customers.

I have no axe to grind with Oracle, but at times the company is just such an easy target. For example, read this post about Oracle’s involvement in a major failed implementation called Project Ocean. Hey Mr. Oracle, isn’t something wrong with this story?

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Topics: Oracle

About

Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. For CIOs and IT leadership, he addresses issues such as innovation, business transformation, project-related business objectives and strategy, and vendor planning. For enterprise software vendors and venture-funded star... Full Bio

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