Rimini Street, which is a third party maintenance and support vendor, said Monday that it is launching services for SAP customers.
Rimini, which has typically offered third party support for Oracle's Siebel, PeopleSoft and JD Edwards software, appears to be trying to take advantage of the well publicized angst over SAP support costs (statement). SAP recently backtracked on its maintenance fees after customers protested.
Specifically, Rimini will support SAP R/3 4.x, ECC 5.0, ECC 6.0, and BW 3.5 and earlier releases. Those releases are used by most SAP customers. Rimini's sales pitch is that it can save Oracle and SAP customers at least 50 percent off their annual support fees. Rimini made the announcement at SAP's Sapphire customer powwow in Orlando, Fla.
The SAP support program will include the same features as Rimini's Oracle services. Those features include: Support through 2020 for existing releases; local support engineers; 24x7 support and flexible contracts.