Sales-force turnover dampens Yahoo results

Summary:Yahoo's second quarter presented a very mixed picture of the company. The outlook didn't provide much clarity on the company's growth prospects either.

Yahoo's second quarter presented a very mixed picture of the company. The outlook didn't provide much clarity on the company's growth prospects either.

Yahoo reported second quarter earnings of US$237 million, or 18 US cents a share. Non-GAAP earnings were 19 US cents a share on a revenue of US$1.076 billion. Wall Street was expecting Yahoo to report second quarter earnings of 18 US cents a share on revenue of US$1.1 billion.

(Credit: Yahoo)

While those numbers are slightly off from Wall Street expectations, Yahoo does tout some improvements from a year ago. For example, income from operations increased by 9 per cent to US$191 million during the second quarter of 2011, compared to US$175 million during the second quarter of 2010.

Yahoo's CEO Carol Bartz explained in a statement:

For the quarter, earnings per share was up by 18 per cent year-over-year. We made clear progress in search, and saw strong growth in engagement on our media properties.

We experienced softness in display revenue in the second half of the quarter due to comprehensive changes we have made in our sales organisation to position ourselves for more rapid display growth in the future.

On a conference call, Bartz struggled a bit. She said:

Our results in Q2 were a mix of good, encouraging and at the same time unsatisfactory. First with good. Expenses were welling managed, profits were up and we bought back a lot of stock. We're making clear measurable progress in Search and we have continued to accelerate the launch of sites on our new publishing platform.

But Bartz said negotiations with Alipay on a graceful exit are still going on. The display business also struggled as a big chunk of the sales force walked. She said:

Overall display revenue ex-TAC was up 5 per cent. Display in EMEA was up 27 per cent and Asia Pacific up 20 per cent. However, the America as region was flat with US display down unexpectedly. Obviously I am not happy about our performance. Let me tell you what happened, why it happened and what we're going to do to fix the problem and re-accelerate display growth. In the first half of Q2 display revenue in the US was pretty much consistent with our expectations. As the quarter progressed we saw increasing softness, especially in June. Let me be clear what this was not. This miss was not about new competitive developments. It was not about the economy although the economy didn't help as we saw softness in the CPG, Auto and Retail categories. Finally, it was not about engagement which grew nicely in Q2. The root cause is the comprehensive changes we discussed with you at our Investor Day, changes to our US sales leadership which led to changes to our sales organisation structure and then to changes in our sales force. In May we made a decision to reorganise the US field organisation and to move aggressively to position ourselves for more rapid display growth in the future. However, the combined short-term result was significant turnover in our field sales. That is the actual feet on the street. Turnover accelerated as all of these changes affected the sales organisation.

Yahoo's results reflect US$55 million in search operating cost reimbursements and US$12 million in transition cost reimbursements from Microsoft under the Search Agreement. But Yahoo insists that search operating cost reimbursements will decline as Yahoo continues to transition all markets to Microsoft's search platform.

(Credit: Yahoo)

Additionally, Yahoo continues to play up its sought-after-status as a digital media hub, boasting that it has "nine out of the top 10 original video programs on the web", including In the Dressing Room, which became the second most popular program on Yahoo News.

For the outlook, Yahoo is predicting a revenue of US$1.05 billion to US$1.1 billion by the end of the third quarter of 2011.

For the third quarter of fiscal 2011, Wall Street is expecting Yahoo to report more of the same earnings of 19 US cents a share on revenue of US$1.12 billion.

Key points:

  • Launched a new "faster, safer and easier" version of Yahoo Mail
  • Introduced Yahoo App Search for the PC and Yahoo AppSpot for mobile phones
  • Yahoo teamed with Benchmark Capital to form Hortonworks for Apache Hadoop
  • Acquired IntoNow and 5to1 online advertising alliance

By the numbers:

  • Yahoo is home to nine of the top properties globally in the top three in 23 categories
  • Cash flow from operating activities was US$331 million in Q2 2011
  • Free cash flow was US$96 million in Q2 2011, which is down 25 per cent from Q2 2010
  • Yahoo repurchased US$472 million worth of stock

(Credit: Yahoo)

Via ZDNet US

Topics: IT Employment

About

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CN... Full Bio

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