SkypeOut calls to U.S. not working - Legal Action Next?

Summary:Well, it looks like Skype has finally pushed their paying customers too far. I heard some rumblings about this from my brother, who signed up for Skype Unlimited Calling in the U.

Well, it looks like Skype has finally pushed their paying customers too far. I heard some rumblings about this from my brother, who signed up for Skype Unlimited Calling in the U.S. a year ago (and was VERY happy to get away from it at the end of 2007). Apparently the problem is that Skype decided to terminate the "Skype Unlimited" calling plan, and force their paying customers to switch to "Skype Pro" or some other plan. But those who did so now find that if they call any U.S. number (other than toll free numbers), they are cut off after 5 seconds! To add insult to injury, it appears that they are still charged for a full minute for every 5 second connection!

This problem has been known for about two weeks now, and as yet the only reaction from Skype is "We are working hard to fix this problem". I'm sure that makes Skype paying customers who are unable to make outgoing calls feel much better. No indication of when all that "hard work" might pay off; no offer of any alternative service or assistance in getting something, anything, set up which will work.

The entire mess is described in this link:

https://developer.skype.com/jira/browse/SCW-640

From the final couple of comments, it appears that legal action will be started against Skype this week if this situation persists.

Those who are considering paying Skype for services, and particularly those who might be considering using Skype as their only phone service, should consider this situation carefully. No outgoing calling capability for several weeks, makes a nice "bookend" to the total loss of service for four days in August, and the U.K. service loss for several days in November.

Topics: Linux

About

I started working with what we called "analog computers" in aircraft maintenance with the United States Air Force in 1970. After finishing military service and returning to university, I was introduced to microprocessors and machine language programming on Intel 4040 processors. After that I also worked on, operated and programmed Digital... Full Bio

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Related Stories

The best of ZDNet, delivered

You have been successfully signed up. To sign up for more newsletters or to manage your account, visit the Newsletter Subscription Center.
Subscription failed.