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So, who thinks they're getting a Verizon refund?

It seems that Verizon messed up and has billed some 15 million customers for data charges they did not initiate. Are you due a refund?
Written by Adrian Kingsley-Hughes, Senior Contributing Editor

It seems that Verizon messed up and has billed some 15 million customers for data charges they did not initiate. Are you due a refund?

The scale of the problem is staggering:

In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds.

As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others included accessing certain web links, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.

It's estimated that these erroneous data charges add up to some $90 million. 

I'm left wondering how Verizon will go about tracking down old customers who have changed address since moving on from the company.

So, do you think you're due a refund?

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