Business
Social computing in the enterprise, part two
Part two of a video conversation between Forrester analyst Natalie Petouhoff, ZDNet blogger Dion Hinchcliffe, and me on issues around social computing in the enterprise.
Salesforce.com's new product, Chatter, sparked a conversation on what happens when social computing hits the enterprise.
This video, filmed by Forrester CRM and customer service analyst, Natalie Petouhoff discusses challenges associated with cultural change and knowledge management when an organization introduces social computing.
The video records a conversation on these issues between Natalie, fellow ZDNet blogger Dion Hinchcliffe, and me. We used Chatter as a starting point, but the topics we discuss are broadly applicable to social computing and collaboration projects.