Survey: Microsoft customer satisfaction takes second quarter hit
Customer satisfaction for Microsoft's applications and operating systems took a hit in the second quarter, according to a report by VendorRate, an outfit that tracks vendor satisfaction.
It's unclear why Microsoft's scores fell so much. VendorRate tracks the wisdom of crowds and ranks vendors on 10 criteria such as service, reliability, budget and effectiveness. VendorRate didn't seem to have any answers as to why Microsoft took such a big hit, but the numbers tell the tale:
- Microsoft's server and infrastructure had a second quarter score of 55 out of a possible 100, down 17 percent from the first quarter.
- Operating systems had a score of 67, down 9.5 percent from the first quarter.
- Microsoft applications had a score of 64, down 18 percent from the first quarter.
The bright side: Verizon Communications had the worst vendor score overall at 61.
Does this mean trouble ahead for Microsoft? Not necessarily. VendorRate collects data from IT pros at various tradeshows and it's possible that it hit a few where the crowd was hostile toward Microsoft. For now, Microsoft's score is worth monitoring---it could be a blip or a start of a trend. At this point, we just don't know.
Here's the overview from VendorRate's full report:
