Sydney call centers pitch in during crisis

The Sydney support center of storage software company Veritas opened for business at 0130 this morning (AEST) to take a flood of calls from America’s devastated east coast. The 80-strong Australian team took customer calls directed at the company’s support centres in New York, Boston, San Francisco, Maryland, Philadelphia and Virginia, according to an internal company memo from the company’s CEO obtained by ZDNet Australia.

The Sydney support center of storage software company Veritas opened for business at 0130 this morning (AEST) to take a flood of calls from America’s devastated east coast.

The 80-strong Australian team took customer calls directed at the company’s support centres in New York, Boston, San Francisco, Maryland, Philadelphia and Virginia, according to an internal company memo from the company’s CEO obtained by ZDNet Australia.

In the aftermath of what has been described as the worst terrorist attack in history--in which both towers of New York’s World Trade Center were razed by hijacked commercial planes--CEO Gary Bloom said all the company’s east coast support centers had been closed down for security purposes and that the company had advised all employees at its California support centrer to stay at home. --Byron Kaye, ZDNet Australia

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