"The Morning Briefing" is SmartPlanet's roundup of must-read stories from the web. This morning we're reading about changes in the aviation and carrier market.
1.) Airline delays down, but passenger complaints rise. According to airport statistics, airlines experienced fewer delays and cancellations late last year; however passengers are still dissatisfied in relation to customer service. 873 complaints were received, up 30.7 percent from the number of complaints received the same time in 2010 and 1.3 percent over October 2011.
2.) American Airlines release details on new flight schedules at O'Hare International Airport. Currently in bankruptcy protection, the carrier recently released details of when it will add new services to two airports in Iowa. The service is federally subsidized, aiming to insure commercial flights to smaller towns.
3.) Hackers target Israel's stock exchange and national airline. On Monday, a hacktivist network, group-xp, claiming to be based in Saudi Arabia, managed to paralyze both the stock exchange and Israel national airline. No sensitive information was reported as stolen, however, it has shown how vulnerable Israel is to cyber-attacks.
4.) WestJet Airlines Ltd. considers launching a regional, short-haul airline. As early as 2013, in order to compete against Air Canada, the corporation is planning a new entry in to the carrier industry. Talks are expected to be held through January with employees in order to set up the project, which would operate through the use of 40 turboprop planes.
5.) Singapore Airlines now serves New York from JFK with a new service. The carrier is now offering an Airbus A380 service to and from JFK International Airport. The airline is offering various flights to and from the New York airport with its new service and compete more extensively against other airlines.
6.) Brussels Airlines upgrades intercontinental services. The carrier created a buzz around their new facilities through social media networks such as Twitter, Facebook and Instagram. Brussels Airlines has announced network upgrades and a new selection of in-flight products. Business class passengers can look forward to launching lie-flat sky beds, whereas economy class can anticipate a reduction in seat profiles --offering approximately 33 inches of leg room.
Image credit: Phillip Capper/Flickr
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