|Netflix says that Silverlight was too good for some technical specialists own good.|
[My goodness, that there is a depressing list.]
But today I read a new one: the technology, you see, it is too good. It doesn't break as much. They don't need as many techies to maintain it. In short, they may need less of you.
This was the case with Netflix, which announced in a Dec. 7 blog entry that it would be eliminating the positions of 50 technical specialists. The reason? "We just don’t have the technical specialist work for them to do in Customer Service because of the improvements in our streaming player," said VP of Corporate Communications, Steve Swasey.
Swasey explained that customers watching movies instantly on their PC or Mac might have noticed that their player is easier to install and use since they switched to Microsoft's Silverlight. Yet what is good for the customer -- a less buggy experience -- is bad for technical specialists, which Netflix then felt they had too many of.
Thanks a lot, Microsoft! Just kidding... er, sort of.