As I write this, I'm preparing for a business trip (what again?) and thinking about how much customer service has declined in the U.S. airline industry. Part of this decline can certainly be attributed the steps the airlines have taken to deal with rapidly growing fuel prices. Part of it can be attributed to bad planning. Part of it can be attributed to process TSA is using to screen travelers. Part of it is the belief that some in the airline industry have that they're the only game in town and travelers must simply put up with it.
I've had similar experiences on Delta and U.S. Airways and have begun to travel using other means when and wherever possible. I'm sure you'd enjoy seeing me ride up to a conference hotel on my motorcycle!
Have you had similar experiences?