UK ITIL blogger shares latest trends

Summary:I received an e-mail from Robin Yearsley, an author on Dr. ITIL, which is a UK blog covering all things related to the IT Infrastructure Library.

I received an e-mail from Robin Yearsley, an author on Dr. ITIL, which is a UK blog covering all things related to the IT Infrastructure Library.  ITIL, which is essentially a process-driven methodology for running IT like a business, has seen significant traction in the US this year, but still behind most European countries. Here are a couple interesting ITIL trends Yearsley shared:

Key interest areas have shifted away from the traditional coverage of the Service Desk and Problem Management, directly towards the "Service Catalog" and the "CMDB". This is according to the searches my visitors perform on Dr. ITIL.

The most interest is coming from India from the folks at the major outsourcing companies there. You see more and more IT Services contracts are demanding BS15000 (soon to be ISO20000) compliance, with ITIL being the only credible route to get there. Interest in ITIL accreditation is also at an all time high.   

Topics: Tech Industry

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Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail tec... Full Bio

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