Based on a few comments that I've already received on my previous post issued this morning, I dug in a little further and found a few other CRM applications for the Mac and as a result, haven't changed my thinking much. I looked into CRM applications built on Filemaker Pro or Servoy, a Filemaker "alternative" as one commenter called it. I found several including Direct Manager, Servoy CRM (which may have been an internal application, though I couldn't tell) and RepTools 2008, and another called Core² which seems to be of the steroidal contact management genre. I have to admit, RepTools 2008, a CRM application built specifically for the entertainment industry can be added to the list of those intriguing me. It seems to have the functionality that a classic SFA application needs - mostly due to its Pipeline module, but beyond this one, I found the new applications plagued by the same missing functionality and by the inclusion of functionality which, though I can applaud it, should follow the basic stuff. For example, Why would you include inventory management ahead of opportunity management? Plus project management seems to be the equivalent of a doorknob in these applications. Always there.
I'll keep moving ahead. But so far, Apple, you are nowhere near the PC/Linux crowd when it comes to at least functionally able CRM.