VoIP providers to customers: tell us you understand E911 is limited for now

The FCC is requiring VoIP service providers to obtain acknowledgement from customers that they understand the current limitations of their provider's E911 service.The requirement is to be fulfilled by July 29.

The FCC is requiring VoIP service providers to obtain acknowledgement from customers that they understand the current limitations of their provider's E911 service.

The requirement is to be fulfilled by July 29. That's a week from tomorrow, you know?

According to an article in telephony news site Voxilla, some service providers are undecided whether or not any subscribers who do not comply should have their accounts temporarily interrupted until they do. Packet8 spokesperson Joan Citelli says the company will cut off subscribers who don't comply with an acknowledgement by then.

The article notes that Vonage and VoicePulse reps haven't decided, and have asked the FCC for clarification on whether they will be required to cut off non-respondents.

Meanwhile, VoIP providers are doing their best to guilt-trip subscribers into complying with the FCC's acknowledgment edict.

I got a letter from Vonage, one of my VoIP carriers. It said in part:

Dear Valued Vonage Customer,

Recently we've sent you notifications about the important differences between our 911 Dialing feature and traditional 911. Even if you have already activated 911, due to a recently announced FCC 911 ruling we are required to ensure that you acknowledge your understanding of these differences. To continue to provide you with premium Vonage service, please Click Here to view a notice on our 911 Dialing and acknowledge that you have read and understand the information. Please do so now as failure to do so may affect your Vonage service.

Please note, if you have multiple Vonage accounts you must acknowledge that you have read and understand the 911 Dialing notice for each account separately.

To determine which account this is in reference to we have included your account information below.

I also received a voice mail message from Vonage, telling me to comply (which I have). Fellow VoIP blogger Tom Keating apparently got one, too. He made an MP3 of it, which he's linked to here.

Readers, have you received similar letters from your VoIP provider? If you have, send them along (leaving out personally identifiable info such as tel and account number). I'll post them here.

 

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