Walmart is the biggest retail chain in the world and it shouldn’t be a surprise that they need a robust, highly integrated IT infrastructure. Walmart has outsourced close to $800 Million worth of projects to Indian companies, Walmart claims these numbers are speculative and not based on facts. To increase their interaction and efficiency with partners they have now established a Remote Services Management (RSM) facility in Gurgaon, India. RSM is part of Walmart’s Information Systems Division (ISD) which is Walmart’s in-house IT department.
Walmart is expected to increase their outsourcing investments in India to $1 Billion by strategically partnering with a wide range of companies rather than aligning with one for all services. Wipro has been chosen to provide application development and infrastructure for Walmart’s stores globally. Along with Wipro, Collabera will provide collaborative tools for Walmart’s retail applications. India will be seeing brick and mortar Walmart stores in partnership with Bharti soon, the RSM facility goes on to prove faith global companies have in India.
Besides Wipro and Collabera, Walmart has deals with US based UST Global and Cognizant as well as Infosys for specific applications in their processes. Talking about the RSM facility, a Walmart spokesman said, “As a global company, Walmart will make investments in technology to benefit the operations here and elsewhere in the world. We will need worldwide resources, and our work with suppliers in India will help us continue to grow our business and create jobs around the world.”