Will offshoring cost you customers?

Summary:Customer backlash against businesses who offshore--is it more hype than reality? Either way, it's now a key consideration in the overall business case for offshoring, according to silicon.

Customer backlash against businesses who offshore--is it more hype than reality? Either way, it's now a key consideration in the overall business case for offshoring, according to silicon.com's CIO Jury. Eleven of the surveyed IT execs consider customer backlash a factor, with only one dismissing it as a passing phase.

Topics: Outsourcing

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