Fibre provider fined for misrepresenting speeds

Fibre provider fined for misrepresenting speeds

Summary: Greenfields fibre provider CNT Corp has been fined by the Australian competition watchdog for charging for broadband speeds that it could not deliver.


The Australian Competition and Consumer Commission (ACCC) has handed greenfields fibre provider CNT Corp a AU$19,800 fine for charging customers for broadband download speeds that it could not deliver.

CNT Corp offers fibre services to new housing developments. Between July 2011 and April 2012, the company offered wholesale broadband in the Eden Brook housing estate (in Pakenham, Victoria) at download speeds of 25, 50 and 100 megabits per second (Mbps), stating that the company had 100Mbps backhaul transmission capacity, though it actually didn't.The ACCC said that, because of the limited backhaul capacity, the most CNT could offer customers was 20Mbps. CNT admitted that its conduct was likely to be in breach of consumer law.

The ACCC has handed the company three infringement notices worth a total of AU$19,800 for the breach, and ACCC Chairman Rod Sims has said that the fine handed down serves as a warning to fibre providers to be sure that the speeds they offer are accurate.

"All suppliers of broadband services must make sure that they accurately represent the performance of their services," Sims said.

"This is a cautionary tale for the telecommunications industry, as it transitions to technologies that are capable of delivering faster broadband services. If you make claims about the speed of your services, you must ensure that real-world performance matches what is promised."

Topics: Telcos, NBN


Armed with a degree in Computer Science and a Masters in Journalism, Josh keeps a close eye on the telecommunications industry, the National Broadband Network, and all the goings on in government IT.

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  • Hmmm, another provider is claiming 100mbps

    without the backhaul capacity to support it for their customers.

    Fortunately they're excused from this oversight and other competiton regulations;-)
    Richard Flude
  • Tsk tsk

    Private Enterprise up to their old tricks

    Perhaps they should have just used the old trusty * or up to?
  • Paying attention Malcolm

    Remind me Malcolm of the superiority of the private sector (especially Greenfields operators ) and how they will do it cheaper and better.
    Read elsewhere that they have now upgraded their backhaul capacity to 50Mb. ACCC is demanding at least 250Mb
    Abel Adamski
    • "and how they will do it cheaper and better."

      Not just cheaper and better but also "faster and more reliable". Assuming the coalition would direct NBNco to offer 2gbps connections and increase the number of fibres for more redundancy based on this comment.
      Hubert Cumberdale