Apple issues fix for MacBook random shutdowns

Apple issues fix for MacBook random shutdowns

Summary: Apple yesterday released MacBook SMC Firmware Update 1.1 which "improves the MacBook's internal monitoring system and addresses issues with unexpected shutdowns." The update was released to address RSS or Random Shutdown Syndrome that has plagued MacBook owners.

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TOPICS: Apple
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Apple yesterday released MacBook SMC Firmware Update 1.1 which "improves the MacBook's internal monitoring system and addresses issues with unexpected shutdowns." The update was released to address RSS or Random Shutdown Syndrome that has plagued MacBook owners.

You must be running Mac OS 10.4.7 or 10.4.8 to install SMC Firmware Update 1.1. If you're running the required version of the OS the update will appear in Software update, alternatively you can download it directly from Apple (<1MB). The update is recommended for all MacBook systems, including those that received warranty repair.

The MacBook RSS problem surfaced in August 2006 and a Web site was set up by affected consumers to track the problem. In September the RSS problem was believed to be a design flaw in the heat sink. Around the same time Apple has posted a one-sentence knowledge base article on the topic that simply said "If your MacBook is shutting down intermittently, please contact AppleCare for service."

Some MacBooks sent in to AppleCare for repair received new processor heat sinks while others recieved new logic boards. Many users still reported RSS problems after the fixes.

The infamous one-line kbase article was updated yesterday with information and links to MacBook SMC Firmware Update v1.1.

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Topic: Apple

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5 comments
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  • Macs - they just work...

    ... until they don't. And they don't more and more often.
    Confused by religion
    • ...and then Apple fixes them

      I'd take Apple's reliability and customer service records over any other company out there. Don't trust me? Ask Consumer Reports, who pretty much always rank Apple at the top.
      tic swayback
      • I want them to work and carry on working

        Laptops that randomly shut down, or discolour after a few weeks use; or just plain crack along their casing.

        .. and for the third time this year, I'm looking at a dead ipod.

        Yes, it's nice that they replace stuff without any hassle, but it would be much better if their stuff was better quality to begin with. But what do you expect from company that ships a virus, then blames someone else?
        fredsmith6
      • Yeah, I have to agree . . .

        I have a bunch of Apple PowerBooks of various vintages still
        'cooking' along. The recent ones are doing very well, as are the
        1997/8 ones. My 1998 IBM ThinkPad finally died last year after
        serving me well as a used unit, but it's replacement (a new 2005
        T42) is doing well. The Mac gear tends to last a lot longer, from my
        experience anyhow. All our early 2005 iPods (3) are still going well
        too. Only one will be getting a new battery this year.
        999ad@...
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