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A closer look at Microsoft's "lost decade"

By | May 31, 2010, 4:00pm PDT

Last week, everyone who normally covers technology became a stock market expert. At least for a day, while they marveled over Apple’s market capitalization, which passed that of Microsoft for the first time. That inspired the predictable wave of Apple-versus-Microsoft posts, along with an amazing amount of advice for Microsoft CEO Steve Ballmer on what he needs to do to “turn the company around.”

Now, I don’t claim to be an expert on the stock market and I don’t offer investment advice. But I do know how to read a stock chart and how to compare the performance of publicly traded companies in the same industry. And after looking at the evidence, I’m amazed at the number of people who got this story completely wrong. Yes, the first 10 years of the 21st Century have been a lost decade for Microsoft shareholders (including its employees), but that’s been true of the entire PC industry during that time. If your big company makes PCs or PC components, your last 10 years have probably sucked, too.

The most egregiously wrong-headed analysis I’ve read in the past few days came from Jean-Louis Gassée, who was an executive at Apple during the 1980s and is now a venture capitalist. After the obligatory reference to Apple’s market cap, Gassée argues, at length, that Microsoft’s stock-market performance is a crushing indictment of Ballmer’s management skills:

Over the last decade, Wall Street has declined to reward Microsoft for its superior profit. The explanation is simple: Professional investors don’t believe Ballmer, and they don’t see bigger profits in Microsoft’s future. [...] January 2000 was when Steve Ballmer was made CEO of Microsoft. Yes, we can discount the year 2000, that’s when the Internet Bubble burst causing most high-tech shares to collapse. Still, since the end of 2000, Microsoft stock has stagnated, hovering between $25 and $30.

And indeed, if you look at Microsoft’s stock chart for the period in question, you see a nearly flat line, up only about 6%. The analysis is a little more favorable if you use the proper measure, adjusted closing price, which accounts not just for splits but for dividends and distributions. If you invested $1000 in Microsoft stock on January 2, 2001, and reinvested all your dividends, you have roughly $1,468 today, or a 47% return over nearly 10 years. By contrast, $1000 in Apple stock purchased on the same day is now worth $34,526.88, for a return of more than 3300%.

But that simplistic analysis misses the real story, which is the PC industry in general. Here’s a chart that explains the story quite crisply. It starts in 2004 and runs through last week. The top line is Apple, the one in the middle is Google, and that cluster of flat lines at the bottom represents Microsoft and its biggest OEM and chip-making partners: Dell and HP, Acer and ASUS, Sony and Toshiba, Intel and AMD.

It’s no accident that the two tech companies that have performed best in recent years are several steps removed from the commodity PC business. Right at the midpoint of Apple’s spectacular growth curve, in 2007, the company famously dropped the “Computer” from its name and became just Apple, Inc. Meanwhile, all those companies that build and sell PC hardware, components, and operating systems have been butting heads in a business characterized by commodity products and low margins. If you take Apple and Google out of the picture, here’s what the stock-price chart (adjusted for splits but not for dividends) looks like up close. The green line at the top is Nvidia; everyone else is clustered neatly around the 0% line:

Still too hard to tell? Maybe a close-up will help. That big blue dot in the middle is Microsoft, with some of the biggest manufacturers of PCs and PC parts just above and below it.

Over the “lost decade” that began in 2001, IBM and HP have outperformed Microsoft modestly in terms of adjusted returns, up 65% and 70%, respectively, compared to Microsoft’s 47% return. Nvidia was delivering Google-like returns for a while but has since given much of those gains back. Still, at 163% it’s the best performer of any company in the PC industry over the past ten years. Meanwhile, the chipmakers are way, way down. If you bought Intel or AMD in 2001, you’ve lost 20% and 40%, respectively. Your Dell stock took a 24% haircut, and Sony stock has lost more than half its value (53%) in that time.

It’s easy to pick on Ballmer’s performance and especially easy to identify the big mistakes and the missed opportunities. But it’s hard to argue credibly that he has failed at his number-one job, which has been to keep making a profit on Microsoft’s enormous core businesses of Windows and Office. Back at the beginning of the decade, Steve Jobs decided to transform Apple into a high-end consumer electronics company. Moving away from the commodity PC business was one of many smart decisions Jobs made with Apple. Ballmer didn’t have the luxury of giving up on the PC business, which meant that Microsoft’s attempts to move into other markets were often halfhearted and poorly thought out. But even after that lost decade, Microsoft is more profitable than Apple, whether you measure in raw numbers or by profit margin.

Meanwhile, it takes a certain amount of panache (and perhaps some amnesia) on the part of M. Gassée to criticize Ballmer’s performance. This is, after all, the guy who left Apple in 1990 to found Be Inc. Six years later he turned down Apple’s offer to buy the company, reportedly for an amount between $110 million and $200 million. In 2001, Be Inc. closed its doors, and Palm, Inc. wound up buying the company’s assets for $11 million. Now that’s a lost decade.

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Topics

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications.

Disclosure

Ed Bott

Ed Bott is a freelance technical journalist and book author. All work that Ed does is on a contractual basis.

Since 1994, Ed has written more than 25 books about Microsoft Windows and Office. Along with various co-authors, Ed is completely responsible for the content of the books he writes. As a key part of his contractual relationship with publishers, he gives them permission to print and distribute the content he writes and to pay him a royalty based on the actual sales of those books. Ed's books written prior to fall 2011 have been distributed by Que Publishing (a division of Pearson Education) and by Microsoft Press. As of November 2011, Ed is a partner in the independent publishing company Fair Trade Digital Exchange, which exclusively publishes his books.

On occasion, Ed accepts consulting assignments. In recent years, he has worked as an expert witness in cases where his experience and knowledge of Microsoft and Microsoft Windows have been useful. In each such case, his compensation is on an hourly basis, and he is hired as a witness, not an advocate.

Ed does not own stock or have any other financial interest in Microsoft or any other software company. He owns 500 shares of stock in EMC Corporation, which was purchased before the company's acquisition of VMware. In addition, he owns 350 shares of stock in Intel Corporation, purchased more than two years ago. All stocks are held in retirement accounts for long-term growth.

Ed does not accept gifts from companies he covers. All hardware products he writes about are purchased with his own funds or are review units covered under formal loan agreements and are returned after the review is complete.

Biography

Ed Bott

Ed Bott is an award-winning technology writer with more than two decades' experience writing for mainstream media outlets and online publications. He's served as editor of the U.S. edition of PC Computing and managing editor of PC World; both publications had monthly paid circulation in excess of 1 million during his tenure. He is the author of more than 25 books on Microsoft Windows and Office, including the recently released Windows 7 Inside Out.

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RE: A closer look at Microsoft's
FAULKNE 13th Oct
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Contributr
I'm curious why you've hung on to MSFT despite the flat price, and even more curious whether you think MSFT can ever regain its market mojo. Hit the Reply button and tell me what you're thinking!
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RE: A closer look at Microsoft's
Rama.NET 31st May 2010
@Ed Bott
I am holding Microsoft because they have the fire and talent. They also have Windows and Office. Now SharePoint, which part of Office, is a billion $ target itself. They also have XBOX, which was losing money, started to gain profits, not big, but eventually could become one with Natal. The Win Phone 7 may not be #1, but it will have its market probably gaining from first time smartphone buyers, who would be a new phone user or feature phone user. I would say it will get its marketing numbers from feature phone, new phone or existing Windows Mobile user. I am also expecting to hear something from Microsoft on Windows Mobile strategy/roadmap for enterprises. These will definitely pull back the company.
--Ram--
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profits
banned from zdnet 1st Jun 2010
@Rama.NET
microsoft is successful and highly profitable in the it world. they have been and probably will for a long time. outside of their core windows/office/server business however they failed to generate any meaningful profits over the last decade. on the contrary they lost around 20 (!) bn on the xbox (and other devices) and search over that time. i would argue, it is very unlikely that this will somehow dramatically change. to make matters worse, wm7 has a flawed business model (why would any handset maker pay redmond a license for wm7 when they get android for free?) and even if it were successful it wouldn't generate any meaningful revenues, let alone profits on $10-$15 license fees a pop.

as you mentioned sharepoint being on the move to become a bilion dollar business; to put things in perspective: apple will probably generate around 2.5 bn in ipad revenue this quarter after the product being solely 3 months on the market. now, that is growth!

wall street cares about future profit drivers and according to msft's performance over the last decade they obviously don't see any new one on microrosft's horizon.

p.s. ed's ridiculous assumption that microsoft dragging a whole industry into the basement does make their own awful performance any less bad, the commodity industry finally wakes up and former "partners" jumping ship one by one (hp using webos in tablets, asus meego, acer android and the list goes on and one). if the last decade was a "lost decade" for msft, the next one will be their demise.
@Rama.NET Who's signed on so far? HTC has. They've put out several of the most popular Android handsets to date-- and they're tossing their hat in the WP7 ring. Dell has leaked the Lightning. LG has given us glimpses of the Panther. Samsung and Acer prototypes were unveiled at MIX10. Rumors are also circulating that Nokia has a device in the works.

So... yes. Yes they will pay Redmond.
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RE: A closer look at Microsoft's
eatredmeatfeelgood@... 15th May 2011
@Rama.NET wm7 has a flawed business model (why would any handset maker pay redmond a license for wm7 when they get android for free?) If you think Android is free...so some research. android has licensing fees for key Google software, increased development cost, and have to fight patent lawsuits yourself.
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I own both AAPL and MSFT stocks.
Dealing Updated - 1st Jun 2010
@Ed Bott

And now I'm buying more and more MSFT. It's because, ultimately, the stock price will ALWAYS reflect its abilities to make profit. You just can't tell WHEN and HOW. And I don't think MSFT will lose that ability soon.

Ironically , I'm worried more about AAPL atm since the price will drop sharply right when Steve Jobs is not a CEO any more.

While it's fantastic when a company has a great leader, its also very risky to have a leader that is so good that people think he has been the only source of company success all along.
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RE: A closer look at Microsoft's
Non-techie Talk 1st Jun 2010
@Dealing "People think" Jobs is the source of the company's success because, for all intents and purposes, Apple Inc. IS Steve Jobs, and Steve Jobs is Apple.

Recall, they fired him in the 80s, and before too long the company was teetering on bankruptcy (Microsoft chipped in to prop them up).

Jobs returned, fired a bunch of people (there was the saying that people were afraid to get on an elevator with Jobs for fear they'd be out of a job by the time they got off it) and Apple has rhymed off one home run after another.

But the true test of how smart Jobs is will be how he plans for the future of Apple post-Jobs.

The greatest investor of our time, Warren Buffett, has spent a goodly amount of time writing out his philosophy, and discussing "the plan" for a Berkshire Hathaway without him. Unlike how the core philosophy at Bear Stearns was abandoned not long after Ace Greenberg retired and before too long Bear Stearns was no more, we're waiting to see if a Buffett-less Berkshire Hathaway will doggedly retain the culture that got them there or figure "they can do better" and go their own way (to ruin, most likely).

But, that will be the truest test. Right now, yes, Apple and Steve Jobs are basically one and the same.
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Investors demand higher return for higher risk
hamobu-22333136139518773481685514128812 1st Jun 2010
@Ed Bott Judging from your figures, return of Microsoft stock was about 4%, which I will guess is above the treasury rate for the past decade since last decade has been the one of historically low interest rates. The reason for low return - I would guess - is that Microsoft is considered and established company and a safe investment. Apple, on the other hand, was coming back from the brink of death. As a very risky investment it had a higher rate of return. High return on apple stock is to be expected since investors demand higher return for higher risk.

Comparing Apple and Microsoft is like comparing Toyota and Tesla motors ? one is an established company, and the other is an upstart with potentially great but unproven ideas.

Personally I think that Microsoft had a good but uneventful decade. Their Windows XP OS is good enough for most businesses to stick with it. I think Microsoft should keep trying to make good and reliable software that people depend on and they should leave hype and pizzazz to Apple.
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RE: A closer look at Microsoft's
Random_Walk 1st Jun 2010
@hamobu : I'm not so sure about "good but uneventful".

The reason why is that, while Microsoft has trended along with the PC folks stock-wise, Mr. Bott missed the fact that Microsoft also competed in the mobile, gaming (console), and media arenas (e.g. Zune). Now if you look at how, say, HTC has done, and how, say, Nintendo has done, then all the sudden Microsoft falls short - way short. No need to compare Zune vs. iPod, eh? happy

Long story short - there was a TON of potential there (judging by HTC and Nintendo), and Microsoft missed out on reaping that potential - big time.

AAPL skyrocketed because they weren't as chained/wedded/whatever to the traditional OSX desktop and laptop arenas, and were willing to strike out in new directions, and have managed to reap some rather huge rewards for their efforts (see also the iPod, iPhone, now the iPad, etc).

Love it or hate it, Microsoft did make large pushes into other arenas, and have (fiscally) failed miserably to get beyond their Windows+Office profit centers.

The sad part is, at least in the mobile arena Microsoft _had_ a head-start. They could have taken advantage of that lead to get somewhere. Instead, they dickered around, failed to find the sweet spot for consumers, dismissed the competition (internally, not just externally), and wound up getting its lunch money taken by RIM, then getting its girlfriend stolen by Apple and Google.

I can't help but think that Bill Gates would've at least had enough forethought to have rectified the situation, but apparently his successor completely has no vision at all.

IMHO, Ballmer should be retired soon - else Microsoft will continue its gradual slide into irrelevance.
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RE: A closer look at Microsoft's
hamobu-22333136139518773481685514128812 1st Jun 2010
@John Zern

Microsoft did not do that badly when compared to S&P 500 for example. From 1/1/2000 to 12/31/2009, S&P 500 actually earned negative return. S&P 500 is a suitable portfolio to compare Microsoft to since it features mature companies in well established but non-growing fields.

Microsoft did have some bad performers but so did Google and Apple (Apple TV anyone?). It is said that nine out of 10 businesses fail in the first year, but that does not even count businesses that never emerge from planning or even concept stage.

Apple is really only good at marketing and branding. They can generate hype and excitement for products before they even announce the products. That is why Apple is really a device and content seller rather than a software company or a computer maker. Their stake is always in growing or even non-existent markets. Return on Apple would be best compared to some sort of portfolio of high risk emerging companies in new markets. I could not find such a portfolio to make a comparison.
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RE: A closer look at Microsoft's
hawks5999 1st Jun 2010
@Random_Walk

You nailed it: Ballmer has no vision. He's a salesman and he's top-notch in that arena. Give him a vision and he can sell it but don't expect him to come up with the vision or direction for a company like Microsoft. Just look at the "Developers!" video. He's trying to rah-rah a salesforce into having the confidence to go out and sell the product. The problem is he wasn't addressing a salesforce or even at a sales conference. He was talking to developers. Compare to Jobs going on stage and showing off the new features of iPhone OS4 (or any of the WWDC keynotes) and you see someone who understands his audience and inspires vision. Sadly, Ballmer is the epitome of the "Peter Principle". I only hope that Microsoft survives his tenure, if for no other reason than my own Redmond property value.
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RE: A closer look at Microsoft's
rynning 1st Jun 2010
@hamobu "Apple is really only good at marketing and branding."

I find it funny that "marketing" is the only thing that Apple haters can point to for Apple's success. It can't be the products! It's as if they think other companies don't know how to advertize or it hadn't occurred to them...

Ironically, Apple is good a marketing by its true definition: understanding a market and creating products that appeals to it.
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RE: A closer look at Microsoft's
winski 1st Jun 2010
@hamobu
"Coming back from the brink of death"? For the last 10 years? That may have been true at the beginning, but you don't come back from the brink of death for 10 years running, my friend.
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RE: A closer look at Microsoft's
hamobu-22333136139518773481685514128812 Updated - 1st Jun 2010
@rynning

If I were to ask you what is so good about Apple product, you will probably say something like usability or polish or something else that is totally subjective and not measurable in any way.

Apple spends tons of money on adds that in all cases feature no specification, and a lot of times they dont even feature products. Look at this for example:

http://prblog.typepad.com/photos/uncategorized/ipod_ads_2.jpg

The reason why Apple does this is because thats what sells their products and not value and specs.

And where are the adds for iTunes store? Well iTunes store is not sold, but tied in with iPod.

Other tech companies do not do same type of marketing that Apple does. Apple marketing and branding is closer in nature to Coca Cola, Abercrombie and Fitch and Target. The idea is to associate warm and fuzzy feelings with the product and sell an image rather than sell the product on its own merits.

Microsoft advertising is abysmal. Part of the reason is that Microsoft does not really sell PCs and Microsoft does not sell to end consumers. Another part is that Microsoft tends to use advertising power houses which have no clue about tech market as is evident by the fact that many of those people use Macs.

I did like the ads where little kids do amazing things with pictures. I also liked ads where people shop for a computers with specific requirements and ended up choosing PCs because Macs could not meet all the requirements at reasonable price. Other adds like windows 7 is my idea are just terrible.

Microsoft is Wall Mart of software and it needs to act like it. They dont need ambiguous commercials just go with the facts. World runs on Microsoft while computing fads run on Apple. Target is not Wall Mart, so target needs to use bright colors, cure dolls and people dancing in their ads. With Wall Mart its all about falling prices. Microsoft should do the same: Point out interoperability, wide acceptance, familiarity, proven value etc. Leave hipsters and turtlenecks to Apple.
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RE: A closer look at Microsoft's
hamobu-22333136139518773481685514128812 1st Jun 2010
@winsky

Since we are trying to gauge how two investors investing in 2000 - one investing in apple and the other in Microsoft - would end up now in 2010, it makes since to look at how each stock was viewed at the time. But of course different time periods would give you different returns for two stocks.
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Really? LOL
john_gillespie@... 2nd Jun 2010
"Comparing Apple and Microsoft is like comparing Toyota and Tesla motors ? one is an established company, and the other is an upstart with potentially great but unproven ideas."
Yeah ... like comparing a 3000 year old established democracy like Greece to an 200 year old upstart like the US.
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I'm hanging onto it
John Zern 1st Jun 2010
I think we're finally at that point that there is enough competition out there to get everyone to start doing their best work, MS included.

Everything they've put out in the last 12 months is top notch, and it looks as though they are finally going after the consumer market, something they should have placed a little more focus on earlier. Plus I bought it early on, and it will allways remain up over that price, as I have with Apple stock, (and others), so yes, they are poised to make some big strides, so it would be stupid to sell it off now, as it would be with any tech stock I hold.
@Ed Bott: the subject.
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Microsofts lost mojo.
eldernorm 7th Jun 2010
@Ed Bott
A commenter said, "The sad part is, at least in the mobile arena Microsoft _had_ a head-start". I think this says it all. Microsoft had a huge lead in many areas and rather than try and make things better for the consumer, they (and they have said this many times) went to monetize their products. Microsoft wants you money. PERIOD. Selling crap is fine if you are the only one in town. But.. things are changing and now many can see that Microsoft "has no clothes"..

Writers are no longer afraid of being banned from the business when they write things about Microsoft.

Just a thought..... How valuable will Microsoft be when:
IE is less than a 50% brower share, world wide.
Apple is selling 20% computers world wide and making big money on all of them. (ps linux selling 20%).
Win Mo 7 is carried on 5% of the world phones (or less).
Office will still be the world leader in use, but only just barely.

Just how much do you think Microsoft stock will be worth then? And for how long?

When Microsoft is no longer the 800 lb gorilla but just another company,,,, then what?

Just a thought,
en
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RE: A closer look at Microsoft's
beijing2008 14th Sep
hahaha omg this post, I love it replica chanel
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Fire Steve Ballmer Now!
ohsurat 31st May 2010
Please fire him now. Everybody knows Ballmer has no vision obviously. If it possible, Bill Gates should come back. Only one man can fight with Jobs is him.
@ohsurat : They have been trying to get into tablet and smart-phone market for a very long time, long before anyone else, but they always failed to lead the market. They have always been foreseeing how big and how important Google would become but failed to stop it.

They had a very good vision . However, most of their products just sucked so badly that no one would care to buy them.
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Bad Products?
GoodThings2Life 1st Jun 2010
@Dealing ... Are you kidding me?! That's your big argument is "bad products"? You know what... I'd argue that their consumer focus has been lacking and their corporate focus is less than interesting for the average Joe, but to say their products suck so generally is just plain stupid.

On the consumer side you have a number of products that were good... including Xbox and Zune (which IS the better media player) as shining examples, and while Vista sucked a lot of resources and effort from the company, Windows XP and Windows 7 have served as viable options. Their only real weakness has been the one product that Apple has dominated with... smartphones. Windows Mobile dropped the ball and iPhone took it and ran. Going back to Zune, Zune was late to the party, but it really is a better product and Microsoft's lack of focus here has been holding them back... they need to learn how to market again.

In the business world, we have everything from Office to Sharepoint to Exchange to Forefront and even Great Plains is launching a huge new version this month. They're doing GREAT in the business world, and the products show it.

Where Microsoft has failed the most comes down to one word... marketing! They have great products and ideas, but they don't market them, so nobody takes enough interest to buy them. I have been a tablet user since 2005, and LOVED the experience. It used to be people saw me with it and was awe-inspired and like "What is that?!" Now, thanks to Apple, everyone asks, "Is that an iPad?" Which proves one thing and one thing only... Apple knows how to market, but people STILL don't know what the hell they're really selling. It's all hype, smoke, and mirrors. I mean really... how can you possibly confuse a Tablet PC with an iPad if you know what you're talking about? Answer: you can't. Apple has "invented" nothing but convinced everyone to believe that the iPad is the only tablet available.

And that's where my interest in Apple stops... every company misrepresents their products in the interest of selling their goods, but oh the flat out lies Apple spiels... it's disgusting.
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@Dealing: I?ll agree that Microsoft knew where they had to grow but I don?t think their failure was at the tactical level, i.e., that they made poor products. I think it was at the strategic level - that they kept trying to shoehorn the same Windows operating system into every market they entered. Microsoft forgot that they were in the OS business and thought instead that they were in the Windows business.
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RE: A closer look at Microsoft's
hawks5999 1st Jun 2010
@Dealing Recognizing a threat or a product trend does not mean you have good vision. Instead of trying to get into the tablet and smart-phone market for a very long time, a visionary company understands how to lead in those markets and what will drive adoption - then executes. Microsoft has always viewed these markets as ways to extend the PC instead of taking the Apple approach and replacing the PC. It's the equivalent of horse whip manufacturers trying to get into the automobile business by including horses in the design instead of recognizing that people don't want to have horses around anymore. Apple gets this. Ballmer-led Microsoft hasn't yet got it.
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Your logic fails across the board.
vulpine@... 1st Jun 2010
@Dealing @GoodThing2Life

Let's look at some of your statements.
"On the consumer side you have a number of products that were good... including Xbox and Zune (which IS the better media player)"
Perhaps the Zune is better, I won't say one way or the other. The Xbox was good, but by no means great. The marketing was good; much better than you imply. The problem is that in both cases, they didn't lead the market, they followed. With the Xbox, Microsoft purposely sold at a loss in order to get the largest number of units out, hoping that game sales would counterbalance the losses--an effect that has only recently made itself felt. Even so, more Nintendo Wii's are sold than either Xbox or PS3. Why? Because the Wii is aimed at, marketed to and sells to younger gamers; the toddler through early teens players. The Xbox and PS3 are aimed at serious gamers, which are significantly fewer and are more likely the geeky ones, since 'normal' teenagers and adults "have a life." That isn't to say people like myself don't have all three consoles, but even then I spend as much as 20 hours a week playing on my computer while the consoles might see one or two hours a month--combined.

"... while Vista sucked a lot of resources and effort from the company, Windows XP and Windows 7 have served as viable options."
First off, Win7 wasn't an option for Vista--Win7 is a replacement for Vista; XP was the option, and held up very well indeed. Even so, there are many things about Win7 that are a step backwards from the usability of XP rather than moving forwards. I recommend Win7 almost unanimously for my customers who use Vista today and recommend my customers with XP to hang on as long as they can.

"In the business world, we have everything from Office to Sharepoint to Exchange to Forefront and even Great Plains is launching a huge new version this month. They're doing GREAT in the business world, and the products show it."
Which is why software like CAD and other developers are again looking to OSX as a viable platform for their offerings.

"Where Microsoft has failed the most comes down to one word... marketing! They have great products and ideas, but they don't market them, so nobody takes enough interest to buy them."
Strange, when you consider how many commercials you see for Microsoft and Windows compared to Apple and OS X. Apple hasn't released a new Mac commercial for over 6 months and even iPhone commercials recently have been relatively rare. Microsoft has also spent a lot more money in toto and by percentage of income than Apple, so you can't say Microsoft isn't marketing.

No, the problem really isn't Microsoft's marketing, it's their inability to lead and their inability to offer products that really are the best in their fields. Microsoft made itself notorious for abandoning its partners when its "Plays for Sure" concept failed to even get off the ground. Microsoft made itself notorious for 'just making do' with products that should have been stellar--such as their original tablet announcements nine and ten years ago. Microsoft made itself notorious with the Xbox 'Red Ring of Death', that saw thousands complaining not only of dead consoles, but of receiving minimal, if any, support from Microsoft to repair/replace them.

Microsoft has gone out of its way, over these past ten years, to make itself fail. They had no vision--no drive; nothing but 'business as usual' in making sure you had to use Windows or nothing; Office or nothing if you wanted to run a business or play your games. That paradigm is shifting. Some 40% of Fortune 500 companies are actively looking for or accommodating alternative platforms as we speak. Google's decision to drop Windows is merely the most visible--and possibly the most influential--sign that Microsoft has outlived its usefulness.
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Missed Opportunities Not In The Charts
YukioCowboy 31st May 2010
But Microsoft could have (and in some cases did) go after the same markets as Apple and Google. Microsoft could have done a great Windows Mobile before there was an iPhone, could have done a great tablet before there was an iPad, could have done online music/video sales, could have done a better and earlier Bing, could have...could have...could have... Yes, Microsoft's stock tracks Intel and Dell, but Microsoft's missed or botched opportunities is why the stock didn't also mirror Google and Apple's. Microsoft could have been so much more than just an OS and Office manufacturer. At Microsoft, it's been a decade of squander, layers of bureaucracy, internal politics, resistance to change, focusing more on crushing Linux than winning by innovation, and some of the worst corporate advertising in IT history (think of that Seinfeld thing vs. the Apple dude or IBM's pixie dust). It's been a decade of dropped balls in Redmond. Ballmer should go.
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Since it appears you can't read let me try to help.
Johnny Vegas Updated - 31st May 2010
MS stock hasnt been tracking Intel and Dell. Intel down 20%, Dell down 24%, MS up 47%. Is that clearer now.

As for iPhone/iPad no actually they couldn't. The handset hw that existed pre iPhone was not capable. WM was great at getting the most out of slow processors with minimal memory, a market in which apple couldnt manage to provide a workable offering. The most they could have done was do their own and come out at the same time. However they have a different and provably better strategy of working with a variety of hw makers and offering the os to all of them. This is how they came to dominate the desktop/laptop market and this is how they will in a few years time have jumped well ahead of apple in the smartphone market as well. Remember what you're saying about MS on smartphones is very much like what people were saying 3 years ago about netbooks. Ohh windows is too big and doesn't run on ARM and blah blah blah. They smartly waited until the market had martured a bit and then jumped in and now they own 90+% of the netbook market too. In 3-5 years MS will have higher smartphone market share than apple and apple will be struggling to come up with another product in another category to keep it from flatlining. Remember non iphone smartphones are not just replacing iphones, theyre replacing ipods at the same time.
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RE: A closer look at Microsoft's
YukioCowboy 31st May 2010
@Johnny Vegas

> MS stock hasn't been tracking Intel and Dell.

In comparison to Apple and Google, it roughly has. Look at the charts above.

Apple foresaw that handset technology was improving, so they built an OS in anticipation. Microsoft did nothing to anticipate these hardware advances. Microsoft could have been developing Phone 7 at the same time Apple was developing the iPhone, but they didn't.

Microsoft didn't anticipate netbooks, they had to slim down Windows 7 and make it run faster because Vista was horrible. In fact, Ballmer dismissed netbooks. Netbooks took Microsoft by surprise, a surprise they mostly didn't like.

WinMobile is getting crushed by iPhone, Android and RIM, even though WinMobile had a huge head-start advantage. Ballmer simply let that advantage slip through his sweaty fingers. Phone 7 won't be out until Q4'10 or Q1'11 at the earliest...YEARS behind the iPhone.

And I write this not as a Mac or Linux fan, but as someone who supports Microsoft products every day. It's so disappointing the wasted potential. I'd like to see Ballmer go and Microsoft cut down the number of its products by half, and then really make the remaining half shine like crazy in performance and quality. Better to do a few things excellently than to put out a big also-ran mediocre smorgasbord.
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RE: A closer look at Microsoft's
Falkirk 1st Jun 2010
@Johnny Vegas said ?However they have a different and provably better strategy of working with a variety of hw makers and offering the os to all of them. This is how they came to dominate the desktop/laptop market and this is how they will in a few years time have jumped well ahead of apple in the smartphone market as well.?

I couldn?t disagree with this statement more. This is the unquestioned dogma of the web and it?s a very dangerous dogma indeed. Its like you?re fighting the last war. Microsoft won the PC war with their licensing strategy and they won it big. So everyone assumes that this is the one and only superior strategy. That?s just flat out wrong. It?s just one of many strategies that works in different places and at different times. Want to see an example of where it didn?t work? Take a look at the iPod. If you think history is destined to repeat itself (it?s not) start there, not with a very different war that was won over 20 years ago.

You think that Microsoft is just going to walk in and dominate the smartphone market? Really? Then you?ve got some ?splaining to do.

First, what the hell happened to the Zune? Many claim it was superior to Apple?s iPod but it never even made a dent in their mp3 market share. What happend to Microsoft?s ?provably better strategy?. Oh wait. Zune didn?t use the ?provably better strategy of working with a variety of (hardware) makers and offering the os to all of them?. That was playsforsure. Zune was what Microsoft did AFTER it abandoned the playsforsure strategy.

Second, what strategy do you think Microsoft is pursing with it?s new Windows Phone 7 OS? Sounds a lot closer to Zune and even - gasp - to Apple?s strategy than it does to Window?s original strategy.

You are very, very mistaken if you think Microsoft?s chances of dominating the smartphone market are very good. Microsoft is over 3 years behind Apple. They have an unproven OS. They?ll face OS competition from Apple, Android, RIM, HP-webOS and who knows who else. They?re starting their app store from scratch. Are their former ?partners? going to want to help them after Microsoft abandoned them with plasyforsure and Windows Mobile and now promises to impose a strict regimen upon them?

In no way am I counting Microsoft out. But you?re reliance on a strategy that they?re not even using, is ludicrous.
@Johnny Vegas
The answer is, Microsoft has been playing the 'Me too' game ever since that one progressive move. That one move put Microsoft in front by not only licensing MSDos to IBM, but also in ensuring the license was open to allow sales to anybody else that wanted to use the OS. They used that tie to IBM to wrangle their way into the enterprise, launching them to the top of the OS market in a matter of only a couple years--and have done nothing else to extend that lead; merely maintain it. The problem now is that they aren't leading any more, they're following. With every new concept that comes out, Microsoft has "... smartly waited until the market had matured..." to the point where there's little room for 'yet another similar item.'

There's a time to 'wait and see,' and Apple seems to have measured that perfectly with three different items over the last ten years while Microsoft has lagged so far behind that by the time they do show up with something, the market is already saturated and they're lucky to end up with a tiny fraction of the market. It happened with the Zune, it happened with WinMob and it's obviously happening with the tablet.

What's really screwy is that Microsoft actually tried with the tablet; they announced to the world that "Tablets will be in everyone's hands by 2005...," then 2006. But rather than promoting a true touch OS, they modified their desktop OS...offering no incentive for anybody to create true tablet software that didn't rely on a keyboard and mouse. Apple gave them almost 10 years to lead in this field--which Microsoft squandered, believing their way was the only way. Apple comes along with the iPad, and suddenly people see what the tablet should have been all along. Yet again, Microsoft played the "smartly waited until the market had martured(sp)" game, and yet again they will fail as they let the market run away from them.

Johnny, you need to open your eyes to what's happening in the technology world. Microsoft hasn't been a leader in over 20 years--merely a follower. Their only advantage is they've been able to rest on their laurels of being the biggest since 1982.
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In hindsight...
Falkirk 31st May 2010
"Ballmer didn?t have the luxury of giving up on the PC business, which meant that Microsoft?s attempts to move into other markets were often halfhearted and poorly thought out."

I think this is the key. I would disagree with you slightly. I would say that "Ballmer didn?t have the COURAGE of giving up on the PC", understanding of course, that I speak with my 20/20 hindsight glasses firmly on.

You say that Apple escaped the PC doldrums by moving into the consumer sphere, but that's not entirely accurate. While it's true that Apple re-invented itself with the iPod, their computers have, and continue, to grow and make huge profits for the company. And I would argue that the iPod Touch, the iPhone and the iPad are all computers - just the next stage of computers. Since Jobs' return, Apple has been quick - some would say too quick - to abandon old technology and cannibalize its own products in order to move forward ever forward. I always thought that Microsoft had (at least) two great problems. The first was a lack of a strategic plan. They had all that money, but they didn't know what to do with it all. They seemed to watch what others did, get jealous, and then try to take their market from them. The second big problem was the one we started with. Microsoft was handcuffed by it's success. How could they endorse a project that might gore their sacred cows? It's doable. But only if you have a clear goal and are very, very courageous indeed.
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you make a really good point...
doctorSpoc 31st May 2010
@Falkirk - Apple realized that traditional computers and OS were soon to be the dinosaurs of the tech world.. and approaching extinction.. and MS/Balmer and apparently Ed Bot didn't/probably still don't recognize this..

smartphones, iPod Touches, tablets ARE the modern computers!

this is where that industry has migrated to and will continue to migrate to.. the market for traditional OSs and hardware will continue to erode over time until they are completely replaced by portable, internet connected appliances like iPads.. this is what people want.. people are tired of the BS of traditional OS and computer.. the success of the iPhone and iPad to the amazement and chagrin of many, many tech pundit who predicted their failure or limited success is a testament to consumers' rejection of traditional computers and OS.. so it's not about getting out of the computer industry it's about recognizing what the modern computer industry was going to be and getting there first.. MS is still back in the 70s, 80s and 90s and apple has moved on.. Balmer is to blame for that.. no insite, no imagination.. status quo was all Balmer could come up with...
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agreed
banned from zdnet 1st Jun 2010
@doctorSpoc
times are changing radically at the moment and of course steve ballmer and his underlings like little ed here can't see it. i would argue that notebooks will be a small niche for some professionals in a few years totally replaced by the ipad and all the copycats coming. windows is on its way on a long, slow death, replaced by modern os like iphone os and android. the world of file systems and hierarchical menus will soon be over.

"Some traditional PC folks feel like their world is slipping away. It is."
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Not at all, banned from zdnet
John Zern 1st Jun 2010
It's by no means slipping away, it is however morphing into a hybrid, something it looks as though everyone but Google understands.
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@doctorSpoc However, I do believe that even desktop computing will migrate to the point where touch is the most obvious and most used interface format. Whether that touch is on the desk, in the wall, on any (and perhaps all) appliances or merely on the clipboard you carry under your arm, touch will become the interface of choice and become the most natural and intuitive of them all--until the need for a physical interface is replaced by something else.

Yes, smart phones, the iPad, other tablets have become the modern computing device--and we're only looking at the beginning of the concept. Give them 10 years--20 years, and we'll be wondering why we ever saw a need for keyboards and mice.
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Increasing MS' stock value
P. Douglas Updated - 31st May 2010
Ever since MS started advertising Windows in earnest, its stock price has been rising. All MS has to do is use advertising / PR to sell the company's performance and future to the public, in a sustained manner - much like Apple. It is important for MS to paint a more accurate picture itself, rather than have others do so for it.

I'm happy to see the great design lead initiative seen in Windows Phone 7 development. I believe design is the future of MS, and is what will save Windows from the threat of the browser. However MS has now reverted back to its old ways of doing things, by using warmed over Windows CE and Windows technologies for its tablet offerings, as if it seriously thinks that will be a threat to the iPad.

The design work in these new MS OS tablets is horrible. I don't think MS tablets will ever get 1 / 10 th the level of promotion as the iPad; there is no app store and very little apps. There is this pernicious 'incrementally improve old technology' mindset at MS, that needs to be reined in. I believe it has no place in customer facing technologies (UI in particular) in the consumer market. In fact I think it is outright dangerous, and is largely what undermined MS' efforts in the consumer market. I believe people with this mindset should be banned from advising or working on consumer oriented technologies. It is people who see design as first and foremost (though will never compromise on raw functionality), and take a holistic view to product development and introduction, who should be advising and running MS' consumer technology efforts. I believe these people would cringe at what is now being planned to be introduced as MS tablets. I believe MS' impending tablet offerings look awful, and embarrass the company.

The computer landscape keeps changing, and I believe MS must continually be on the lookout for people who can tackle new areas - often times having new perspectives. These people need to be protected and be given the resources (within reason) to demonstrate success. If they do so, they need to be protected, and way should be cleared for their methods to be more broadly used.

Overall MS is doing well, and I believe the number one way to increase its stock price is through a sustained PR effort. MS however also has to know how to re-invent its technologies in the face of a continually changing computer landscape. E.g. MS' answer to the browser is not to acknowledge it, and start piling all its valuable IP onto it, and suffering losses for doing so year after year; it is to incorporate the browser's advantages into Windows and MS' other platforms, and stress MS' platforms' advantages to users. This is what Apple has done beautifully in the case of the iPhone and iPad, and is making a whole lot of money in the process.
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pressure
banned from zdnet 1st Jun 2010
@P. Douglas
actually microsoft's stock price is down almost 30% over the last two years and no amount of pr will make people buy their products outside of it departments and coming preinstalled on new hardware.

i know traditional pc people would like to believe apple's success all comes down to clever marketing and i understand that rational. the truth just would be too shocking: people buy apple products in droves simply because they like them. and mostly much better than any other offering. and yes, these people (the majority) don't care about flash or usb ports. shocking as well.
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Contributr
Adjusted closing price:

Jun 2, 2008 26.63
Jun 1, 2010: 25.89

That's a loss of 2.8% over two years. But hey, being off by an order of magnitude is no big deal, right?

Source: http://tinyurl.com/2fpfny7
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you say it right here...
doctorSpoc 31st May 2010
Microsoft?s attempts to move into other markets were often halfhearted and poorly thought out

so who do you supposes is to blame for that.. just because all the other CEO's in that business were similarly LAME doesn't excuse Balmer's LAMENESS.. i don't follow your logic.. Balmer squandered/wasted huge sums of investors money with no return.. who is to blame for that? is that my fault, the investors fault?? Balmer needs to go.. he has NEEDED to go for a long time.. he simply doesn't have to chops for this...
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RE: A closer look at Microsoft's
condelirios 31st May 2010
I want a windows tablet that runs really fast. Who needs an app store? Windows programs are available everywhere! Small, light, fast, lots of storage.
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windows tablets
banned from zdnet 1st Jun 2010
@condelirios
your windows tablets have been available for almost a decade now. what have you been waiting for?
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What good's a tablet...
vulpine@... 1st Jun 2010
@condelirios ... without any apps? You claim that Windows programs are available everywhere, but where are the Tablet programs? Where are the programs that really work with the tablet as the hardware is designed to be worked? As banned says, "Windows tablets have been available for almost a decade..." They're worthless if the available apps won't take advantage of the technology.
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...and await inevitable infection from malware that comes from it.

That's the windoze mentality out there. Tough habit to break for some, eh? wink
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Bring in someone from the outside!
rjohn05 31st May 2010
That is the only way the horribly infectious culture within the company will change.
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Safe...
wright_is 31st May 2010
isn't sexy, nor is fat and sweaty (excuse me, just off to buy some deo :-D ).

Apple stock is also only really sexy if you trade, as opposed to invest. AFAIK, they pay little or nothing in the form of dividends, so it isn't a good investment for people looking to live off their investments. Microsoft seem to be much more traditional, in this respect.

Considering the "problems" Microsoft suffered during the first decade of the 21st Century, their performance hasn't been that bad.

Microsoft don't have the charisma or the devout following that Apple has. And as Ed says, Apple are moving further and further away from the PC business. Microsoft is also more of a blue-collar brand, in the PC business, whereas Apple are much more of a luxury goods company, especially in their PC range, which means they make much higher margins.

They are moving further and further away from their traditional market of making computers and moving more and more into luxury consumer devices and services. This has much better margins and more potential for growth.

Is stability and predictable growth wrong? No, it just isn't sexy. Investors in Microsoft and investors in Apple are looking for different things.
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investors
banned from zdnet Updated - 1st Jun 2010
@wright_is
i would argue investor are alway looking for the same thing: profit. 47% (including dividends) over a decade is a really, really bad performance. that's less than many yields get you, without the risk involved with the stock market. no, msft's performance is simply a horror story. and apple is not for traders but for investors. i bought 1000 shares 5 years ago and hold to it ever since. will sell this or next year when their P/E reaches the historic average again (at the moment aapl is outright cheap). sorry, ballmer is responsible for that investor's horror story and i am amazed that he is still at the helm.

but: "may steve ballmer be the captain of microsoft for as long as it takes!"
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RE: A closer look at Microsoft's
wright_is 2nd Jun 2010
@banned from zdnet Yes and no... If you are using the dividends paid as income, then Apple is a bad bet and Microsoft would be better... If you bought a lump sum of Apple shares and sold them off to generate income, then, yes, they performed better.
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Wow...
Jeremy W 1st Jun 2010
Plenty of MSFT defense. How about defense of shareholder wealth?

It is a fact that under Ballmer MSFT has become a massive shareholder wealth pulverization machine. Look at the $billions he wasted. Look at Xbox, a massive exercise in corporate ego that has not now nor can ever deliver a positive ROI because it was too expensive to develop and too expensive to fix (rates of failure of > 50%).

Look at Zune, a massive corporate wet dream; how about Vista (yup, more of the same...); SPoT, PlaysForSure, Encarta, Money, bing, WinMob, (aka WinPho), etc. Each and every one lambent failures squandering $billions of shareholder wealth.

MSFT spends $billions on R&D but gets no D. It was going to be a strong force in "slate computing" with its "partner" HP until HP woke up and left the reservation (another MSFT failure confirmation - when your biggest customer quits, you know you have major problems. Better fire the people in charge...) The fact that HP quit the MSFT reservation says volumes more than anything Ed Bott could say. HP put its money where its mouth is and bought another mobile OS.

Simply put, this post is financial sophistry. The financial markets value the remaining monopolies and then value the cash flow associated with the new products. The new products are valued at zero and the "future products" are likewise valued at zero. MSFT's worth the net present value of its monopoly cash flows.

Ed, let me suggest that you start a whole new set of posts on "tweaking Win7" - maybe a half dozen on the hidden meanings of obscure "potential features" of Win7 and then do a mega-dump on upcoming WinPho7 "tweaks".

Your comments on the financial aspects of MSFT are not your best work.

You are the OS "tweakmeister". Do not try to stray into financial matters. The stock market does a much better job of that.

PS: Your "left pinky finger" work on Mac OS-X will stand you in good stead when Windows crashes and burns. (Did I mention that Google has stopped handing out licenses for Win computers?)
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